Forum Discussion

sebadei's avatar
sebadei
New Contributor
2 months ago

Can't remove myself from family account

Hi!

I was a family member before the family owner decided to discontinue the family account. Because I really like 1Password I started my own family, which is fine.

Unfortunately, I'm not able to delete the now frozen previous account which is still linked to the first family. I asked the former family owner several times but he did not remove me from the discontinued family, yet. I really want these data to be deleted.

How can my previous account be removed? I'm still able to log into the frozen account but I do not have any option to delete it myself.

According to EU law (GDPR) I must always have the option to delete my account and my data as soon as the business relationship has been terminated (as long as legal retention periods are followed). As of now I'm not able to remove the data linked to my previous account from 1 Password. Therefore for me, this seems like a serious GDPR law violation.

Please, 1Password team: Get this fixed!

family

2 Replies

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi sebadei,

    I'm so glad you enjoyed 1Password enough to create your own family account!

    If you email support@1password.com, they can delete that account and data for you so you have a clean start for the new account.

    • Tom's avatar
      Tom
      Bronze Expert
      2 months ago

      Hi sebadei​ - I think there is limited legislation on this topic yet. Yes you are accurate that you should have the ability to delete your data, but I think technically (as in legally) it's the account owners data which extended their (contracted) service towards yourself. Not trying to start a fire, and not a legal eagle by any means myself, but on technical topics it's worth comparing to cars mostly, bare with me, if you share a car with someone and it supports 'profiles' or whatnot (let's say it's audio system has support for some audio streaming service). If you leave that family or sharing and you (un)intentionally not deleted that profile - you could ask the car vendor/service technician to delete it but I think that is where legislation gets vague, because it really is 'your' data, but who's the grantor/holder in that case.

      As you see from Simon's reply, they take it seriously (and good on them!) but as you specified 'business relation' which - again comparing to cars - is the owner of the car and not one of the drivers.