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Former Member's avatar
Former Member
4 years ago

Changed my mailadress - no login on windows desktop app

I've changed my 1Password mailadress already. Login with the browser extension is still possible. On the windows desktop version is no login possible. here are the log entries: INFO 2021-12-22...
betas
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
4 years ago

Hello @Ausbilder_Schmitt - thank you for contacting us about this, and I'm sorry to learn of this issue. A number of us have just gotten back from the holidays, hence our delay in response time here. But we're happy to help!

Can you send a brief email to our team at support+windows@1Password.com, and include a link to this thread? You've given us some great information to start, and we'll be happy to help you sort this out the rest of the way.

Thanks, and we'll keep an eye out for your message!