Forum Discussion

ErnieS's avatar
ErnieS
New Contributor
4 years ago

Changed password does not show up in 1Password

I changed the password on a site and clicked on the 1Password popup window to save the changed password. I then logged out but the old password for the site was still in 1Password. Fortunately, I wrote the new PW down on a piece of paper! Further, I tried to delete a bogus entry in 1PW for the site but 1PW refuses to let me delete the entry. What gives???

1Password Version: 7.9.5
Extension Version: Not Provided
OS Version: 12.4
Browser:_ Firefox
Referrer: forum-search:https://1password.community/search?Search=changed%20passwords%20do%20not%20show%20up

macos

3 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 years ago

    ErnieS

    Sounds good and no worries on that usual fix. It catches us all from time to time. We're just glad to hear things are working for you.

  • ErnieS's avatar
    ErnieS
    New Contributor
    4 years ago

    Andrew, the problem was resolved by closing and restarting Firefox. I have no idea what got jammed up. I wrote my post before trying the usual fix, closing and restarting everything. All has been well since.

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi ErnieS,

    Sorry to hear you were unable to save a changed password or delete an item, this certainly doesn't sound like intended behaviour. Could you tell me more about what you're seeing? Is there an error message that appears?

    A screenshot might also help me better understand the situation, but please be careful not to include any sensitive information as this is a public forum:

    Looking forward to helping you resolve this. 👍🏻