Changing passwords: fields not populated with suggested password from 1Password
Ipad iOS. Trying to change a password. When trying to enter the new password the “suggested password” pops up. I tap on it nothing happens. It does NOT populate the password field. I have followed all the setup instructions and it still doesn’t work. HELP!
Here’s what I see if I tap on the new password field
And here’s what I get if I tap on the verify password field
When I tap on the “use suggested password” nothing happens.
I’m a new user and trying to change passwords on my multitude of account. So far this has been an extremely frustrating and excessively time consuming experience. I don’t want to but I’m seriously thinking about cancelling 1Password and just go back to my old manual system.
1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided
Browser:_ Not Provided Referrer: forum-search:https://1password.community/search?Search=Can%E2%80%99t%20choose%20suggested%20password
I too have the Use Suggested Password doing nothing when clicked and none of the suggestions changed the behavior. I sure hope this is resolved shortly as along with the above the safari popup and then the password generator autofill does nothing and the copy function just says "unable to copy password".
I'm sorry that the steps didn't resolve the issue, they don't work for everyone. Our developers are continuing to investigate and we plan to fix this in a future update to 1Password. In the meantime, you can use Password AutoFill to change your passwords on your iOS device:
I'm sorry that you're not able to fill a password into a website open in Safari. It sounds like you've run into an issue that our developers are investigating. As a troubleshooting step, can you please try the following:
Open and unlock the main 1Password app from your home screen.
Open Safari and go to any webpage.
Tap on the AA icon in the address bar.
Tap on 1Password in the menu.
Follow the prompt to unlock 1Password for Safari with your account password.
Then try to tap on a suggested password again. These steps don't work for everyone so please let me know if you still see the same issue and I'll add you to the internal work item open with our developers.
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passwords: fields not populated with suggested password from 1Password","id":"message:51254","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:51254"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:51254"},"body":"
Ipad iOS. Trying to change a password. When trying to enter the new password the “suggested password” pops up. I tap on it nothing happens. It does NOT populate the password field. I have followed all the setup instructions and it still doesn’t work. HELP!
\n\n
Here’s what I see if I tap on the new password field
\n\n
\n\n
And here’s what I get if I tap on the verify password field
\n\n
\n\n
When I tap on the “use suggested password” nothing happens.
\n\n
I’m a new user and trying to change passwords on my multitude of account. So far this has been an extremely frustrating and excessively time consuming experience. I don’t want to but I’m seriously thinking about cancelling 1Password and just go back to my old manual system.
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: Not Provided \nBrowser:_ Not Provided \nReferrer: forum-search:https://1password.community/search?Search=Can%E2%80%99t%20choose%20suggested%20password
","body@stringLength":"1752","rawBody":"
Ipad iOS. Trying to change a password. When trying to enter the new password the “suggested password” pops up. I tap on it nothing happens. It does NOT populate the password field. I have followed all the setup instructions and it still doesn’t work. HELP!
\n\n
Here’s what I see if I tap on the new password field
\n\n
\n\n
And here’s what I get if I tap on the verify password field
\n\n
\n\n
When I tap on the “use suggested password” nothing happens.
\n\n
I’m a new user and trying to change passwords on my multitude of account. So far this has been an extremely frustrating and excessively time consuming experience. I don’t want to but I’m seriously thinking about cancelling 1Password and just go back to my old manual system.
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: Not Provided \nBrowser:_ Not Provided \nReferrer: forum-search:Can’t choose suggested password
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using biometric & windows 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Changing passwords: fields not populated with suggested password from 1Password","moderationData":{"__ref":"ModerationData:moderation_data:51259"},"body":"
@dwgray
\n\n
I'm sorry that you're affected by the issue as well. I've passed along your report to our developers so that they're aware.
\n\n
-Dave
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I too have the Use Suggested Password doing nothing when clicked and none of the suggestions changed the behavior. I sure hope this is resolved shortly as along with the above the safari popup and then the password generator autofill does nothing and the copy function just says \"unable to copy password\".
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@alexfiguereo
\n\n
I'm sorry that the steps didn't resolve the issue, they don't work for everyone. Our developers are continuing to investigate and we plan to fix this in a future update to 1Password. In the meantime, you can use Password AutoFill to change your passwords on your iOS device:
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Hi, any word on this? I tried the steps above and still the same thing happens. I am trying to change passwords after moving from lastpass.
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Hello @Roka! 👋
\n\n
I'm sorry that you're not able to fill a password into a website open in Safari. It sounds like you've run into an issue that our developers are investigating. As a troubleshooting step, can you please try the following:
Open and unlock the main 1Password app from your home screen.
\n
Open Safari and go to any webpage.
\n
Tap on the AA icon in the address bar.
\n
Tap on 1Password in the menu.
\n
Follow the prompt to unlock 1Password for Safari with your account password.
\n\n\n
Then try to tap on a suggested password again. These steps don't work for everyone so please let me know if you still see the same issue and I'll add you to the internal work item open with our developers.
\n\n
-Dave
\n\n
ref: dev/core/core#17386
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