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Forum Discussion
BlindWolf8
2 months agoOccasional Contributor
Chrome Canary: 1Password Not Saving Passkeys
Hi 1Password Support team,
I'm having an issue where I attempt to save a passkey to Chrome, 1Password pops up for saving, but then upon saving it successfully in 1Password, a prompt from Windows Hello pops up, driven by Chrome, seemingly ignoring the callback that the key was saved in 1Password. This can lead to, at the very least, a mismatch of where the passkey gets stored and the record of that with the registering website - 1Password has its copy while Windows has its own copy. The website records that the passkey is saved in Chrome instead of 1Password. I have ensured that the 1Password browser extension is set to manage passwords/passkeys/autofill under Google Password Manager in Chrome.
If I save the passkey in 1Password and click Cancel on the Windows Hello dialog box that come up after, the website does not register the passkey at all and I have to go and remove the one saved in 1Password due to this.
Signing into a site that already has a passkey registered in 1Password still works fine.
This only started happening over the past day or so. KB5062660 did just get installed recently.
Environment:
Device: PC
Windows version: Windows 11 Home 24H2 (Build 26100.4770)
1Password version (desktop): 8.11.6 (81106011) - Nightly channel
Chrome version: 140.0.7314.0 (Official Build) canary (64-bit)
1Password Chrome extension version: 8.11.6.10 (81106010) - Nightly channel
I do realize that based on my setup this could very well be a Chrome issue but wanted to post here just in case.
Please let me know if I can provide anything else to help troubleshoot, such as logs, etc.
Thanks!
Hello,
This seems to be fixed in the following setup:
Device: PC
Windows version: Windows 11 Home 24H2 (Build 26100.4770)
1Password version (desktop): 8.11.10 (81110009) - Nightly channel
Chrome version: 141.0.7358.0 (Official Build) canary (64-bit)
1Password Chrome extension version: 8.11.8.29 (81108029) - Nightly channel
Thanks!
3 Replies
- 1P_Dave
Moderator
Hello BlindWolf8​! 👋
I'm sorry that 1Password isn't saving passkeys correctly on your device. As a first step, can you try the steps in this article: Turn off the built-in password manager in your browser
If that still doesn't work then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/chrome-canary-1password-not-saving-passkeys/159787
- Your forum username: BlindWolf8
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
- BlindWolf8Occasional Contributor
Hi 1P_Dave​,
Thanks for replying. Please see the Support ID below:
BIV-18225-284
Thanks!
Dan- BlindWolf8Occasional Contributor
Hello,
This seems to be fixed in the following setup:
Device: PC
Windows version: Windows 11 Home 24H2 (Build 26100.4770)
1Password version (desktop): 8.11.10 (81110009) - Nightly channel
Chrome version: 141.0.7358.0 (Official Build) canary (64-bit)
1Password Chrome extension version: 8.11.8.29 (81108029) - Nightly channel
Thanks!