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BlindWolf8's avatar
BlindWolf8
Occasional Contributor
2 months ago
Solved

Chrome Canary: 1Password Not Saving Passkeys

Hi 1Password Support team,
I'm having an issue where I attempt to save a passkey to Chrome, 1Password pops up for saving, but then upon saving it successfully in 1Password, a prompt from Windows Hello pops up, driven by Chrome, seemingly ignoring the callback that the key was saved in 1Password. This can lead to, at the very least, a mismatch of where the passkey gets stored and the record of that with the registering website - 1Password has its copy while Windows has its own copy. The website records that the passkey is saved in Chrome instead of 1Password. I have ensured that the 1Password browser extension is set to manage passwords/passkeys/autofill under Google Password Manager in Chrome.

If I save the passkey in 1Password and click Cancel on the Windows Hello dialog box that come up after, the website does not register the passkey at all and I have to go and remove the one saved in 1Password due to this.

Signing into a site that already has a passkey registered in 1Password still works fine.

This only started happening over the past day or so. KB5062660 did just get installed recently.

Environment:
Device: PC
Windows version: Windows 11 Home 24H2 (Build 26100.4770)
1Password version (desktop): 8.11.6 (81106011) - Nightly channel
Chrome version: 140.0.7314.0 (Official Build) canary (64-bit)
1Password Chrome extension version: 8.11.6.10 (81106010) - Nightly channel

I do realize that based on my setup this could very well be a Chrome issue but wanted to post here just in case.

Please let me know if I can provide anything else to help troubleshoot, such as logs, etc.

Thanks!

  • BlindWolf8's avatar
    BlindWolf8
    15 days ago

    Hello,
    This seems to be fixed in the following setup:

    Device: PC
    Windows version: Windows 11 Home 24H2 (Build 26100.4770)
    1Password version (desktop): 8.11.10 (81110009) - Nightly channel
    Chrome version: 141.0.7358.0 (Official Build) canary (64-bit)
    1Password Chrome extension version: 8.11.8.29 (81108029) - Nightly channel

    Thanks!

3 Replies

  • Hello BlindWolf8​! 👋

    I'm sorry that 1Password isn't saving passkeys correctly on your device. As a first step, can you try the steps in this article: Turn off the built-in password manager in your browser

    If that still doesn't work then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/chrome-canary-1password-not-saving-passkeys/159787
    • Your forum username: BlindWolf8


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

      • BlindWolf8's avatar
        BlindWolf8
        Occasional Contributor

        Hello,
        This seems to be fixed in the following setup:

        Device: PC
        Windows version: Windows 11 Home 24H2 (Build 26100.4770)
        1Password version (desktop): 8.11.10 (81110009) - Nightly channel
        Chrome version: 141.0.7358.0 (Official Build) canary (64-bit)
        1Password Chrome extension version: 8.11.8.29 (81108029) - Nightly channel

        Thanks!