Forum Discussion

Former Member's avatar
Former Member
4 years ago

Chrome extension requires login now?

Hi,

All had been working great until 2 days ago. My Chrome's 1Password extension has a lock on it and if I double click on it it opens up the 1Password website with login instead of just opening up the app. I don't have an account with 1Password since I've purchased a standalone license, which had been working fine with the extension so far. Removed and reinstalled the extension, Chrome is updated. Is there a solution for that? Thanks!

1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: 11.6.4

browser extension

26 Replies

  • Former Member's avatar
    Former Member
    4 years ago

    @MisterPlow You're welcome! Please don't hesitate to reach out again if you need any help.

  • Former Member's avatar
    Former Member
    4 years ago

    @MisterPlow Found it! I've reached out to the Migration team for you. As Jack mentioned, things are a bit busier than normal, but the Migration team will definitely reply as soon as they can. Thanks so much for your patience.

  • Former Member's avatar
    Former Member
    4 years ago

    Thanks! I think my ticket ID is #DQK-47333-627.

  • Former Member's avatar
    Former Member
    4 years ago

    Hey @MisterPlow! Did you send an email to mailto:support+tradein@1password.com? If you did, and have not yet received a response, please let me know your ticket ID. I'll look for your ticket and reach out to our Migration team for you!

  • Former Member's avatar
    Former Member
    4 years ago

    Hi there. Same boat for me. Been a 1P owner since March 2011. Thanks Joy_1P or Jack in advance for the promo code as I am now stuck.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey @hij001:

    That's exactly it. As you can imagine, we're a bit busier than we usually are, but we'll try our best to be with you as soon as possible. Please keep an eye out for our response!

    Jack

    ref: MWM-81649-138

  • Former Member's avatar
    Former Member
    4 years ago

    MWM-81649-138

    Is this it?

    Thanks

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @hij001:

    Reaching out to us via email at support+tradein@1password.com would be your best bet to discuss available options. After emailing in, you'll receive a support ID from BitBot, post that here, and I'll be able to make sure your email to us got to the right place.

    Jack

  • Former Member's avatar
    Former Member
    4 years ago

    As someone who refuses to rent their software, which is why I'm stuck on 1Password 6, and doesn't want my vault stored on 1password's servers, this "bug" was the last straw. I previously even tried to get a standalone license to version7, which was a hidden feature, and they told me they disabled it a few days earlier. BTW, if you ever stop payment on your subscription (should you be foolish enough to get one) the same thing will happen. You won't be able to fill in forms on your browser, making you manually search, copy, and enter everything. Fortunately, I discovered Enpass for Mac. Standalone license, you control the vault, and effortlessly imports 1password settings. It's like 1password before they became greedy and fascist. I could not be happier. Ten year user, two full version purchaser, and thrilled to give my money to a better company. You can futilely complain on this blog or take action.