Forum Discussion

parksjoe's avatar
parksjoe
New Contributor
4 months ago

Chrome passkey not being offered

I noticed that when I go to register for a site with a passkey, 1password is not offered as a source to save passkey. I believe I have all the settings enabled correctly and I am updated to newest ve...
browser extension
macos
passkeys
1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
4 months ago

Hi parksjoe,

If you've already tried the steps in this guide, can you confirm you're using a 1Password Business account? If you are, then I would check to see if your IT team has turned off passkey support for 1Password as explained here: https://support.1password.com/team-policies/#sharing-and-permissions.


If you're not using 1Password Business, or your IT team confirms that they didn't turn off passkeys for your account from their end, then let me know and I can help further.

parksjoe's avatar
parksjoe
New Contributor
3 months ago

I just followed guide again to recheck, and yes it still is failing. I also reached out to our security team and they don't have passkeys disabled. This is further confirmed by another coworker using the same system and being able to save/use passkeys with the same account. 

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi parksjoe,

    Thanks for that additional information! Since troubleshooting this further will likely require looking at details of your account that we don't want on a public forum, can you please email support@1password.com and once we verify your identity, we can get to the bottom of this.