Forum Discussion

parksjoe's avatar
parksjoe
New Contributor
4 months ago

Chrome passkey not being offered

I noticed that when I go to register for a site with a passkey, 1password is not offered as a source to save passkey. I believe I have all the settings enabled correctly and I am updated to newest ve...
browser extension
macos
passkeys
parksjoe's avatar
parksjoe
New Contributor
3 months ago

I just followed guide again to recheck, and yes it still is failing. I also reached out to our security team and they don't have passkeys disabled. This is further confirmed by another coworker using the same system and being able to save/use passkeys with the same account. 

1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
3 months ago

Hi parksjoe,

Thanks for that additional information! Since troubleshooting this further will likely require looking at details of your account that we don't want on a public forum, can you please email support@1password.com and once we verify your identity, we can get to the bottom of this.