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Forum Discussion
Chrome plug-in hangs
Sometimes when I click on the 1password plug-in in Chrome, the plug-in will display a box (as usual) but then it will only show a "spinner" in the center of the box and will hang like that indefinitely.
I suspect that this may occur if network access has been disturbed at some point but even after network access has been restored, the plug-in will remain in this state.
Rebooting the machine will usually address the issue, but that's a fairly heavy price to pay.
1Password Version: Not Provided
Extension Version: 2.7.0
OS Version: 109.0.5414.125 (Official Build) (64-bit)
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=chrome%20plugin%20hangs
26 Replies
steph_giles1Password Team
Hey @johncostanzo,
I think it would be useful if we could take a closer look at some logs and what may be going wrong.
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to
support+forum@1password.comwith a link to this thread.You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Thanks for the advice, steph_giles.
In order to do as you asked in https://1password.community/discussion/comment/676780 , I had to first restart the browser (actually, I rebooted the machine) since the plug-in was nonresponsive.
But then I was able to follow your directions.
However, it does not seem to have fixed the issue. The plug-in was responsive for a while but now no longer is.
Do you have an expected date for a fix?
- steph_giles
Thank you for getting back to me @johncostanzo. Can you try the following to see if it improves things:
- Right click the 1Password icon in your browser toolbar and choose 'Settings'.
- Disable 'Integrate with 1Password app'
- Test to see if things work as expected.
Let me know how you get on!
- steph_giles
Hey @johncostanzo,
I'm sorry for the trouble you are having with 1Password in your browser. Can you start by letting me know if you have the 1Password desktop app installed as well?
