Forum Discussion
Citibank Affiliates Problem
For the past few months, I've been having trouble logging into Citibank affiliate websites, such as Best Buy and Shell. I'm finding that although I've entered the website URL in 1Password correctly, the app is adding additional characters to the end of the URL, which is causing the login to fail. Here is the Shell URL: https://citiretailservices.citibankonline.com/RSnextgen/svc/launch/index.action?siteId=PLOC_SHELL#signon
Why is this happening and how do I fix it?
Thanks,
Kelly
1Password Version: 7.8.7 (70807004)
Extension Version: 2.0.5
OS Version: 11.5.2
5 Replies
- 1P_Dave
Moderator
On behalf of Ana, I'm happy that her instructions helped. :)
@kcrossley:
For websites where this is happening, I recommend using the browser extension to fill, rather than doing it from the desktop app. Basically, visit the website in the browser, and fill using the extension at that point, so no additional characters will be appended.
If our developers find a way to add a workaround to this in the future, you will be able to keep using the Open and Fill feature from the app for this website too :+1:
