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Former Member's avatar
Former Member
3 years ago

Clicking the 1password icon on Firefox windows only opens a blank webpage.

This is an issue on this computer and this version (see details below) only. It works fine otherwise on this computer on Edge and on Firefox on another computer.

1Password Version: Not Provided
Extension Version: 2.5.1
OS Version: Windows 8.1 pro Version 6.3 Build 9600
Browser:_ Firefox 109 64-bit
Referrer: forum-search:https://1password.community/search?Search=Clicking%20the%201password%20icon%20on%20Firefox%20windows%20only%20opens%20a%20blank%20webpage.

browser extension

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  • Former Member's avatar
    Former Member
    3 years ago

    That seems to be the solution! It was set on Never Remember History. Works now. Thanks!

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @GAE5,

    I'm sorry for the trouble, can you check your settings to see if you have Firefox set to run in private browsing mode or never remember history? If so can you try disabling this and then test again to see if things work as expected?

    Let me know how you get on!

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This is an issue on this computer and this version (see details below) only. It works fine otherwise on this computer on Edge and on Firefox on another computer.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.5.1
\nOS Version: Windows 8.1 pro Version 6.3 Build 9600
\nBrowser:_ Firefox 109 64-bit
\nReferrer: forum-search:https://1password.community/search?Search=Clicking%20the%201password%20icon%20on%20Firefox%20windows%20only%20opens%20a%20blank%20webpage.

","body@stringLength":"543","rawBody":"

This is an issue on this computer and this version (see details below) only. It works fine otherwise on this computer on Edge and on Firefox on another computer.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.5.1
\nOS Version: Windows 8.1 pro Version 6.3 Build 9600
\nBrowser:_ Firefox 109 64-bit
\nReferrer: forum-search:Clicking the 1password icon on Firefox windows only opens a blank webpage.

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Clicking the 1password icon on Firefox windows only opens a blank webpage.","moderationData":{"__ref":"ModerationData:moderation_data:91912"},"body":"

On behalf of steph_giles, you're welcome! We're glad you're all sorted.

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That seems to be the solution! It was set on Never Remember History. Works now. Thanks!

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Hey @GAE5,

\n\n

I'm sorry for the trouble, can you check your settings to see if you have Firefox set to run in private browsing mode or never remember history? If so can you try disabling this and then test again to see if things work as expected?

\n\n

Let me know how you get on!

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