Forum Discussion

AlmoEnd's avatar
AlmoEnd
Dedicated Contributor
3 years ago

Continuous reprompt Windows Hello

They prompt reads: "You need to enter your account password before you can use Windows hello" but it seems to me that this shouldn't pop up every single time I launch the last pass excuse me one pass extension in Firefox am I correct or do I have to enter my master password every single time?


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13 Replies

  • Former Member's avatar
    Former Member

    Are you using Windows 10 that was installed a while ago? I had this issue when my partition style was MBR and Secure Boot was not enabled. Make sure TPM 2.0 is enabled.

  • AlmoEnd's avatar
    AlmoEnd
    Dedicated Contributor

    ** Before opening Firefox, does the desktop app now unlock as expected with the use of Windows Hello only, after closing when closing or completely exiting the 1Password 8app?
    No it still displays the pwd prompt.

    ** If so, try opening Firefox again let us know if 1Password in the browser unlocks automatically. Looking forward to your reply.
    And if not? right now, after following the guide, same prompt, same message, like 1P is ignoring WHello entirely, and the password prompt is displayed in FF also.

    It's a feature I was really looking forward to, saving the master PW for 30 days like LastPass does is yet another sketchy behavior I'm sure I won't miss in LP.

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team

    Hello @Almoend,

    Thanks for your message and welcome to the 1Password Community. You should not be required to enter your account password every time. By default, the lock status of 1Password in the browser and the use Windows Hello is tied to the 1Password 8 desktop app.

    First, I'd like to understand what's happening with the desktop app. Could you close your browsers, disable Windows Hello in 1Password and completely exit the app by right-clicking the icon in the system tray > Quit. Then, relaunch 1Password and try setting up Windows Hello again following these guides: Use Windows Hello to unlock 1Password on your Windows PC / Manage your settings - Windows Hello](https://support.1password.com/windows-hello/#manage-your-settings)

    Before opening Firefox, does the desktop app now unlock as expected with the use of Windows Hello only, after closing when closing or completely exiting the 1Password 8app? If so, try opening Firefox again let us know if 1Password in the browser unlocks automatically. Looking forward to your reply.