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Forum Discussion
DominikWT
3 months agoNew Contributor
Continuous synchronization issues between different Apple devices
I’ve been experiencing an issue with synchronization between devices for a very long time. Today, around 12 PM, I created a new entry in Notes on my iPhone, and so far, this entry hasn’t appeared on my other devices (Mac Studio and MacBook Air). The devices were either turned off or asleep at the time. The entries only show up if I modify anything on the iPhone while the other devices are awake. Otherwise, the synchronization doesn’t happen.
Because of this bug, entries are often duplicated or even triplicated. I might edit something on one device, then make changes on another device hours later, only to find the entries have been duplicated. Recently, I got really frustrated because, in a very long note where I store email and server passwords for my client, the entries were triplicated.
Please fix this issue once and for all; it’s scary to keep data in 1Password under these circumstances. These problems have persisted for years across various devices.
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- 1P_Dave
Moderator
Hello DominikWT! 👋
I'm sorry that you're not seeing the same items on all of your devices. The behaviour that you've described doesn't sound right and I'd like to investigate further. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/149322/continuous-synchronization-issues-between-different-apple-devices#latest
- Your forum username:
DominikWT
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave