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Forum Discussion
System
2 years agoSuper Contributor
Copying password from the 1Password app
This discussion was created from comments split from: Intermittent issues w1P on iPad Pro: trouble typing into 1P fields. Copy from 1P not always working..
- Former Member
Hi, I am having the same problem with copying: when I open the 1Password app in my iPad Pro and copy from a field into another app, it works correctly the first time. But if I go back to 1Password a second time to copy from a field, the copy does not work. 1Password says “Copied” but nothing is copied to the clipboard. Only after a restart of 1Password does it work again. I am on iPadOS 17.1
- 1P_Dave
Moderator
@RenaldoW
I'm sorry that you're running into a similar issue with the copy feature on your iPad. Can you please reproduce the issue one more time and then I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/698894/#Comment_698894
- Your forum username:
RenaldoW
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- Former Member
Hi, Dave! Here’s the Support ID number: #HLD-55896-229
- 1P_Dave
Moderator
@RenaldoW
Thanks for posting the Support ID, I see that my colleague has been discussing the issue with you already. Please continue the conversation there. 🙂
-Dave
ref: HLD-55896-229
- Former Member
To anyone else experiencing the issue: 1Password support has been able to replicate the issue and has notified the dev team to investigate and develop a fix.
- 1P_Dave
Moderator
@RenaldoW
Thank you again for reporting the issue and for sharing the results of the initial investigation with the community. Hopefully a fix will soon be released in a future update. 🙂
-Dave
ref: dev/core/core#25815