Forum Discussion
1Password for Safari on MAC stopped working after a few weeks- what to do?
I have been using 1P for Mac for a few weeks after upgrading to the subscription from a license. I installed 1P for Safari on my MAC and it worked fine but now no longer works. When I click the 1P icon at the top of a web page on Safari, an empty window opens and a circle spins showing it's trying to load data but nothing appears and it just keeps spinning. I have also recently upgraded to MAC OS 12.6 (Monterrey) and wonder if that could be the problem. Please help.
18 Replies
- Former Member
It's happened again now - i'm not sure how a screenshot is going to help as it just shows you what i'm telling you that it can't see the vault. I'm going to have to e-mail logs over aren't I? Can you tell me how to get them and how I should address the e-mail.
- Former Member
After entering my log-in info and then right-click the 1Password icon, and then hit save login, the whole page grays slightly and becomes unresponsive. I can't click on anything.
- steph_giles
1Password Team
Hey @mkingsley,
I have tested https://identity.wa.aaa.com/Account/Login and don't seem to be experiencing issues.
Can you try the below steps to manually save you login to see if get things working on this page:
- Visit the sign-in page
- Enter your username and password. Don’t click Sign In.
- Right-click the 1Password icon in your browser’s toolbar and choose Save Login.
- Give the login a name, choose a vault, then click Save.
Now test to see if you can fill your login.
I hope this helps!
- Former Member
It won't work on this one for example.
https://identity.wa.aaa.com/Account/Login?ReturnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fclient_id%3Dmembershipmanagementclient%26redirect_uri%3Dhttps%253A%252F%252Fsecure.wa.aaa.com%252Fmembermanagement%252F%26response_type%3Did_token%26scope%3Dopenid%2520profile%2520email%2520phone%2520aaawa_member%26state%3DOpenIdConnect.AuthenticationProperties%253Dd1e5HXMzOaSLhR0I13tO3hS58Z0NgAlAZIeu71w1nP7M_x-4on5It69vjq4whgw4_os7Vx1wyMo31ESTjodD-p5jeikz1bQUBVNh52VEymPu4Hd_yHzJE3lLM5X6e6iGmLBnNforjN7j7q2mYujnFrzgJHcZcyYppzq6JuNba5Xx8FGaL3GIlrhwc22P350NVByZhkvCLREpVkmBEqx-BT_y3XMAA5Vjj2wNjQtDHaQuSMTz6I8soWB0xkKhVwgu%26response_mode%3Dform_post%26nonce%3D637999772836361399.ZjQwZjUwZGItNzc5YS00MWRiLTllYTktMDJhYTJiODFkMzU4Y2RmODM1MDAtZjZhYy00ZWQyLTliMjktMjQ3ZWNhYTllYTAy%26acr_values%3D%252Fmembermanagement%252F%26x-client-SKU%3DID_NET472%26x-client-ver%3D6.17.0.0 - Former Member
It's hit or miss with various websites. Some work, some don't. Chrome works fine. I'm on a MacBook Pro M1 Max running the latest Monterey. My 1Password8 is up to date also.
- 1P_Tommy
Moderator
@realdannys
Can you submit a screenshot? Video? If you'd rather do that via email you can do so. Please email us using
support+forum@1password.com
. Be sure to use the email address tied to the account in question.- Please, do not send in 📸 containing sensitive information. e.g., passwords. Additionally, never share your 1Password password or Secret Key with anyone, including us!
ᐅ How to take a screenshot or Apple Support - Take a screenshot using your Mac, or Take a screenshot using your iPhone: or Take a screenshot on your iPad
- Former Member
1P_Tommy - there is a url, the vault is there - it seems to crash and require a full force quit to get it working again (for a while)
- 1P_Tommy
Moderator
@realdannys
It sounds like we may not be showing a suggestion as if a URL is not saved in the login. Can you confirm the login have a valid URL and matches the site in question?
- 1P_Tommy
Moderator
@mkingsly
What is the site in question? If you can share it? It could be something er need to refer to development. If I can create a test account and check this it might help.
- 1P_Tommy
Moderator
Done @mkingsley