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Forum Discussion
Couldn't open 1password on Firefox or Brave "open 1password" button non-functional
My 1password was locked. I clicked the 1password button in the browser icon bar and a window pops up with a button "open 1password". I click that and nothing happens. This happens the same in both Br...
ag_mike_d
1Password Team
1Password TeamHi @frumiousB! I'm sorry for the delay in response.
The behaviour experiencing doesn't sound right and it seems like there is an issue with 1Password in your browser connecting with 1Password 8 the desktop app. If you disable and re-enable integration in 1Password in your browser, does this help at all:
1. Open your browser, right-click the 1Password icon in the address bar, and choose Settings.
2. Scroll to the General heading, and then disable Integrate with 1Password app.
3. Close your browser, re-open it, then follow steps 1 and 2 to re-enable Integrate with 1Password app.
If this didn't help, can you please provide some additional details via email to support+windows@1Password.com so we can help to investigate?
* Save a console log for 1Password in your browser
* How to send a 1Password diagnostics report
Please do not post your these details in the forums.
Can you also include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. Thank you! :+1:
