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Former Member's avatar
Former Member
4 years ago

Couldn't open 1password on Firefox or Brave "open 1password" button non-functional

My 1password was locked. I clicked the 1password button in the browser icon bar and a window pops up with a button "open 1password". I click that and nothing happens. This happens the same in both Br...
windows
Former Member's avatar
Former Member
4 years ago

This is a link to a single shared google folder I just created with 3 mp4 videos. They show the behavior I describe in edge, firefox, and brave. I'm clicking but nothing is happening.

https://drive.google.com/drive/folders/1-QvmVw4C1wX7uKXtGGfo_wFKoYCC9o0J?usp=sharing

I will also follow steps 1-3 and if needed generate the diagnostics. I'll let you know how it goes.

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open 1password on Firefox or Brave \"open 1password\" button non-functional","id":"message:131852","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:131852"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:131852"},"body@stripHtml({\"truncateLength\":200})":" My 1password was locked. I clicked the 1password button in the browser icon bar and a window pops up with a button \"open 1password\". I click that and nothing happens. This happens the same in both Br...","body@stringLength":"644","rawBody":"

My 1password was locked. I clicked the 1password button in the browser icon bar and a window pops up with a button \"open 1password\". I click that and nothing happens. This happens the same in both Brave and Firefox. The only way I could open it is to open the windows application and unlock it there. Then the browser extension was also unlocked. This has happened a few times in the recent past after the update and increased integration between the windows application and the browser extensions.

\n\n
\n\n

1Password Version: 8.4.1
\nExtension Version: 2.1.4
\nOS Version: Windows 10 10.0.19043

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My 1password was locked. I clicked the 1password button in the browser icon bar and a window pops up with a button \"open 1password\". I click that and nothing happens. This happens the same in both Brave and Firefox. The only way I could open it is to open the windows application and unlock it there. Then the browser extension was also unlocked. This has happened a few times in the recent past after the update and increased integration between the windows application and the browser extensions.

\n\n
\n\n

1Password Version: 8.4.1
\nExtension Version: 2.1.4
\nOS Version: Windows 10 10.0.19043

"},"Conversation:conversation:131852":{"__typename":"Conversation","id":"conversation:131852","solved":false,"topic":{"__ref":"ForumTopicMessage:message:131852"},"lastPostingActivityTime":"2021-12-26T13:18:12.000-08:00","lastPostTime":"2021-12-26T13:18:12.000-08:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:131852":{"__typename":"ModerationData","id":"moderation_data:131852","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:131852_1":{"__typename":"Revision","id":"revision:131852_1","lastEditTime":"2021-12-18T09:58:51.000-08:00"},"ForumReplyMessage:message:131854":{"__typename":"ForumReplyMessage","id":"message:131854","conversation":{"__ref":"Conversation:conversation:131852"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":131854,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Couldn't open 1password on Firefox or Brave \"open 1password\" button non-functional","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:131854"},"parent":{"__ref":"ForumTopicMessage:message:131852"},"body":"

This is a link to a single shared google folder I just created with 3 mp4 videos. They show the behavior I describe in edge, firefox, and brave. I'm clicking but nothing is happening.

\n\n

https://drive.google.com/drive/folders/1-QvmVw4C1wX7uKXtGGfo_wFKoYCC9o0J?usp=sharing

\n\n

I will also follow steps 1-3 and if needed generate the diagnostics. I'll let you know how it goes.

","body@stringLength":"391","rawBody":"

This is a link to a single shared google folder I just created with 3 mp4 videos. They show the behavior I describe in edge, firefox, and brave. I'm clicking but nothing is happening.

\n\n

https://drive.google.com/drive/folders/1-QvmVw4C1wX7uKXtGGfo_wFKoYCC9o0J?usp=sharing

\n\n

I will also follow steps 1-3 and if needed generate the diagnostics. I'll let you know how it goes.

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