Ctrl+Alt to reveal fields not working - reporting issue

Hey dudley, this issue was indeed fixed in a recent update 😁

Let me know if there's anything else we can help with!

Ali

It appears this issue was fixed in 8.10.16 ON SEPTEMBER 18 2023

"We’ve fixed an issue that could prevent the “Hold key to toggle revealed fields” option from working properly after 1Password was closed and reopened"

Hello dudley,

Thanks for your reply and sorry for the delay in response.

I understand that you do not always experience this behaviour, but restarting Windows in Safe Mode is the best way to help determine if something is still running that may be causing these troubles:
* Start your PC in safe mode in Windows - Microsoft Support

If this continues to be an issue, I'd like to ask you to create a diagnostics report from your Windows PC so the team can help investigate further:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/142152/ctrl-alt-to-reveal-fields-not-working-reporting-issue
* Your forum username: dudley

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks!

I ended several tasks in the Task manager that I thought could be catching Ctrl+Alt but it still does not toggle.

Hello ag_mike_d

I am experiencing the issues right now. I am not running Windows in safe mode; I just restarted the PC so there are not that many apps running.

Let me know if you want me to do any test - I am not going to fix it for now.

Hello dudley,

I'm sorry for the troubles you are encountering with the option to "Hold Ctrl+Alt to toggle revealed fields" no longer working after some time.

I while I understand this behaviour only happens from time to time and may not be easily reproducible, do you see this behaviour after restarting Windows in Safe Mode with Networking Enabled:
* Start your PC in safe mode in Windows - Microsoft Support

If safe mode helps, have you noticed any pattern around when this stops working? For example, does it stop working after launching some other specific app? I'm wondering if something else on your device is taking control over the Ctrl + Alt shortcut and causing this behaviour. Can you check if you any other apps you regularly use that also have Ctrl + Alt enabled as a short?

I'm looking forward to your reply.