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AlbyC's avatar
AlbyC
New Contributor
2 years ago

Desktop app crashes when I try to open it

Hello everyone! For some time a weird issue has been happening. When I try to open the desktop app, it instantly crashes (and I don't even have the screen from Apple asking to send a report to th...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello AlbyC! 👋

I'm sorry that the 1Password app isn't opening on your device. 1Password 7 is no longer supported and I recommend that you use 1Password 8 going forward. With this in mind, I'll focus my suggestions on 1Password 8. Remove 1Password 7 using these steps:

  1. Uninstall 1Password 7: How to uninstall 1Password
  2. Restart your Mac.
  3. Reinstall 1Password 8: Get the 1Password apps

Then, so that I can better understand the situation, please tell me the following:

  1. What version of macOS are you using?
  2. How are your opening 1Password? By clicking on the menubar icon? Or by double-clicking on 1Password from your Applications folder?
  3. After 1Password crashes, can you still open Quick Access by pressing Command-Shift-Spacebar or is the app completely closed and unresponsive?

I look forward to hearing from you. 🙂

-Dave