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Forum Discussion
Desktop app does not open and Chrome browser requires Secret Key
Hello Everyone: I am experiencing 2 problems with 1Password, both of which I can see have been discussed in this forum, but either I don't think the solution applies to me, or I can't find a way to add to the discussion (even though the post is not shown as closed). Anyway. . .
1Password Desktop app (8.10.52) does not open on Windows 10: This happens maybe 20-30% of the time - I run as Administrator, and 1Password is shown as active in the Task Manager, but no window is displayed. My solution has been to delete the Task Manager entry and then keep retrying until it eventually opens.
Chrome Browser extension requires the Secret Key: Chrome is the only browser that does this. In Edge, Firefox and Opera, the extensions require only the password. I am using BleachBit to delete the same selection of Cache, Passwords, Cookies, History, etc for all the browsers. I have reinstalled the extension several times, with the same results.
Thanks. . .
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided
Update: I just checked some of my notes regarding the Desktop app not opening, and found this reference: https://www.reddit.com/r/1Password/comments/x7g9rs/cant_open_1password_on_desktop_help/
Is this still valid?
1P_Tommy - thank you for replying to my questions about Chrome and the Desktop app. You are right about this not being Business/Teams account - I don't know how I added that tag to the post, so thanks for moving it to the Windows forum.
As you have suggested, I will follow up with the 1Password Technical Team.
Regards. . .
