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JonasKrausch's avatar
JonasKrausch
New Contributor
3 months ago
Solved

macOS Tahoe - TouchID not working

Hey there,

i'm running the macOS Tahoe Beta Build 3 (25A5306g) and encountered a unexpected behaviour:

TouchID seems to not work at all. I get the following errors

App: 

Browser-Plugin (Chrome): 

I already tested all three branches (Production, Beta, Nightly) and also completely uninstalled 1Password and started from scratch.

The Checkbox to enable/disable TouchID in the settings does not do anything.

PS: Before I realized that TouchID isn't working, I had my Apple-Watch enabled for Auth-Requests on my Mac. Normally - as soon as you unlock/add a 1P-Account, a Pop-Up for authorization comes up to do some sort of adding a Key to Keychain for future unlocking via TouchID/AppleWatch. This Pop-Up came up for about 0.1 second and the Apple-Watch vibrated. But nothing else happened. (I can share a Screen-Recording of this)

It's quite annoying to enter passwords for both accounts every time after locking my Mac. Even if issues like these are kind of inevitable when trying an early stage Beta OS :D

Best regards,

Jonas

betas
macos
  • JonasKrausch's avatar
    JonasKrausch
    3 months ago

    Hi Trevor,

    actually - I was not really able to reproduce this behaviour.

    I used my Macbook at home once and suddenly everything started working again. Now it also works in the office. I would summarize the fix as: "Remove all devices / docking stations and try-again"

    fyi, when i'm in the office, i'm connected to a Sonnettech-Docking which just provides a 2k-Display, Power and Ethernet.

    -Jonas

5 Replies

  • JonasKrausch's avatar
    JonasKrausch
    New Contributor
    3 months ago

    Hi Trevor,

    actually - I was not really able to reproduce this behaviour.

    I used my Macbook at home once and suddenly everything started working again. Now it also works in the office. I would summarize the fix as: "Remove all devices / docking stations and try-again"

    fyi, when i'm in the office, i'm connected to a Sonnettech-Docking which just provides a 2k-Display, Power and Ethernet.

    -Jonas

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi JonasKrausch,

      Thanks for providing that update! Just out of curiosity, did things start working again while you were still running Beta 3 of Tahoe or had you already updated to Beta 4? Just curious if that might have been part of the fix!

      • JonasKrausch's avatar
        JonasKrausch
        New Contributor
        3 months ago

        I was still running Beta 3.

        I'm now on Beta 4 and everything still works as expected.

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    3 months ago

    Hi JonasKrausch​,

    Thank you for providing those details, as well as testing both the beta and nightly branches. To help us further look into why the issue may be occurring, I'd like to ask you to create a diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/macos-tahoe---touchid-not-working/159175
    • Your forum username: JonasKrausch


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

    - Trevor