Forum Discussion

Former Member's avatar
Former Member
4 years ago

Desktop App using 20% of CPU

Over the past few days, I have noticed the desktop app using 20% of my CPU when it is running, it doesn't make a difference if the window is open or closed, only quitting the application reduces the CPU usage. I have version 8.7.1 on Production channel. Windows is up to date, and things were working last week.

I did disable the link between the Chrome extension and the app, which fixed that issue. But didn't seem to reduce CPU usage of the app. Could this be related to the certificate issue?

1Password Version: 8.7.1
Extension Version: 2.3.5
OS Version: Windows 10

windows

6 Replies

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    4 years ago

    Thanks, @abandonedbrain, someone from the team will be in touch with you soon.

    ref: MND-16394-365

  • Former Member's avatar
    Former Member
    4 years ago

    Hopping on the bandwagon, I just sent in a diagnostic report as well. Thanks!

  • AliH1P's avatar
    AliH1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey @herrchin, I've located your email and we'll have a reply out to you soon. Thanks!

    ref: ZCL-73818-239

  • Former Member's avatar
    Former Member
    4 years ago

    I'm experiencing the same thing, 1Password started using an entire CPU core. I have sent in a support ticket with diagnostics, referenced this thread, and my forum username.

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Thank you @minamhere, I have confirmed receipt of your message. We'll reply to your email as soon as we're able.

    ref: ZPB-39325-389

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @minamhere, thank you for this report - and I'm sorry about the CPU usage issue you've encountered.

    I'm not sure whether the certificate issue would produce the resource usage you've described, but it does sound like 1Password may be grinding its virtual gears on something. I'd be happy to investigate for you and shed some more light on this.

    To get that started, can you send a brief email to support+windows@1Password.com? Here's some additional info we can use to expedite your issue:

    • A diagnostic report from the device where the issue is occurring. You can get this by going to (⋮) > Settings > Advanced > Send Diagnostics**.

    This will create a file on your desktop. Attach this to your email and we'll check it out. 👍
    * Include as well your forum username
    * And a link to this discussion

    With that in one place, we'll be well-positioned to dig in, learn what we can about this issue, and get back to you as soon as possible. I'll hope to see you over there! 👋