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Former Member's avatar
Former Member
4 years ago

Different passwords for App and Website?

I'm new, just signed up yesterday. I can login to the website at my.1password.com, but I CANNOT login to the Windows app. I am using the same master password that I wrote down yesterday, and that is giving me access to my account on the website. But, I cannot login to the 1password app, which apparently is where all the magic happens.

It looks like I am missing a very important step, but I have no idea what it is. Please help. Thank you!

_1Password Version: App 8.4.1
_Extension Version: 2.2.1 (Edge)
_OS Version: Windows 10

windows

5 Replies

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Great to hear you were able to log in, @jason0067! Woohoo 🥳

    That sounds like it confirms the nature of the issue, as well. In either case, we'll look forward to hearing what happens on Monday.

  • Former Member's avatar
    Former Member
    4 years ago

    Thanks, @jack.platten, for posting that link to the Beta version. I was able to login! I have a corporate-owned laptop that uses Microsoft always on VPN. I was at the office M-W this week, but I am working from home today. I don't think the location matters, but if it does make a difference, I will be able to test that network on Monday.

  • Former Member's avatar
    Former Member
    4 years ago

    How do I add my 1Password account to the app? All I see are two options when starting the app: 1) Sign In, and 2) Create New Account. I already have an account, and Sign In does not work. Thanks for your help!

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @jason0067:

    Welcome to 1Password! :smile:

    Just as a quick initial check, is the computer where you're running into issues adding your 1Password account to the app managed by a organization somehow? We've investigated and resolved some issues with network connectivity in networks and situations where TLS/SSL decryption causes issues.

    If this is the case, let me know and I can dig into it further with you!

    Jack