Disabling keychain doesn't let me use Face ID with the Southwest Airlines app

I may be wrong, but I think your right on both.
Go to iPhone settings then scroll down to the SouthWest app and tap it.
At this point do you see face i.d. enabled for that app?
If not then enable it.
Next sign into Southwest app and look for settings inside the app itself, because not only should face i.d. be enabled on the iPhone it should also be enabled on the app. In the app settings look for security or login password or biometrics until you find face i.d. or touch i.d. and make sure to enable there as well if you can find it.
I have seen some apps still say touch i.d. even though it will work with face i.d. so look for that too.
You might not find it unless you sign completely out of the app and remove the username as well and see if you see an option for touch or face i.d. before your tell the app to remember your username. Their may be an option to put a check in touch or face i.d. before you enter the username and app password.

You want the iCloud keychain ( not to be confused with Safari keychain) to be enabled for sure in all cases weather you use auto fill or not!
iPhone settings, name at top. iCloud, passwords and keychain. Make sure it is enabled.
The reason you want the iCloud keychain enabled is, because it uses end to end encryption like 1Password and you never know when it might be used if you restore a backup to a new iPhone the iCloud keychain will help restore app passwords in some cases, but not all in apps.
1Password even uses iCloud Keychain to store your 1Password secret key which is safe to do so.
Still save your secret key in a hidden place just in case.

As a last resort if the above does not work.
Personally I just have 1Password selected for auto fill, but if you can not find to enable face i.d. inside the Southwest app then I would try by enabling both 1Password and keychain for safari and try that.
It want hurt to enable both cause it will just give you an option. By enabling keychain for Safari your gonna save your Southwest login there.
Personally I use 1Password and not Safari for saving my passwords.
Maybe the guy at Southwest meant you have to use keychain for Safari auto fill to use face i.d. through the browser, because maybe it is not available through the app.
I have never had an app require to use face i.d. that way so not sure.

I actually work for Southwest Airlines. I contacted a co-worker that works in that area. He is the one that told me the username/password is stored in the keychain. I realize this is really not a 1P problem, but what I'm trying to figure out is how I can continue to use the keychain to get the Face ID to work, but not conflict with 1P, if that makes sense.

To answer your other questions: Yes, the login info is stored in 1P. I actually use it to log in to the app. But I would prefer to log in using Face ID, so I don't have to click on Passwords (below), which of course uses Face ID to open 1P, then fill in the username and password. I have not been able to get Face ID to work even when the keychain option is checked.

I assume that even if I un-check the "iCloud Passwords & keychain" in the "ALLOW FILLING FORM" section, the keychain is still working on the iPhone, but NOT when filling out a form. Is that right? Also, I also assume that the "iCloud Passwords & keychain" in the "SET UP VERIFICATION CODES CODES USING" section, is only for verification codes, and I should be able to check that without any 1P conflicts since I'm not using verification codes at the moment.

Thanks for trying to help me with this.

ajahn

For help with using Face ID to open the Southwest Airlines app I would suggest reaching out to Southwest Airlines support. That sort of issue is generally beyond the scope of the 1Password community. 🙂

That being said I'll help as far as possible. Have you stored your login for Southwest Airlines in 1Password? Is the experience different when using Password AutoFill and Face ID to fill your username and password into the Southwest Airlines app from 1Password than using Keychain? What does it look like when you open Southwest Airlines using Face ID when Keychain is enabled?

I look forward to hearing from you.

-Dave

Hi 1P_Dave. Yes, I'm trying to unlock the "Southwest Airlines" app (SunLife?). I already use Face ID to unlock 1Password on my phone. 1P will fill in the username/password in the SWA app like it should but, I would like to just use Face ID to unlock the app (without using 1P), if that makes sense. I think un-checking keychain (see screenshot in original post), is preventing the app from using Face ID. Do I need to check the keychain items in my settings? When I do that, it interfires with 1P for filling in username/passwords.

Hello ajahn! 👋

Are you trying to use Face ID to unlock the SunLife app itself? Or are you trying to use Face ID to unlock 1Password when filling your username and password into the SunLife app?

If it's the latter issue then are you able to unlock the main 1Password app itself using Face ID? I look forward to hearing from you.

-Dave