Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Downloading attached files doesn't work

1Password on Windows does not download the attached file on my item, however, the Edge extension works like a charm. Unfortunately, there isn't any kind of visual feedback whenever I click download...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hello @shokri,

Thanks for your message. I'm sorry to hear of the troubles you've been encounter with downloading files.

When clicking a file attachment or from a Document item, a banner should appear at the bottom of the app showing the file was downloaded with a Reveal button that takes you to the Downloads folder where it was saved. Can you confirm that files you've attempted to download are not appearing there?

Could you let us know if this trouble exists with attached files in 1Password items or does this happen with Document items as well? Does this occur with all files, no matter the size?

Save important files in 1Password

Looking forward to your reply.