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Forum Discussion
Dueling Passkey Providers
I've run into a problem with macOS 15.5, with Apple's "Passwords" app, fighting with the 1Password plugin over which one gets to process the login request. This happens with Safari and with Firefox. ...
Just wanted to chime in and say that the passkey feature in 1PW is simply unusable until this issue gets resolved. I stopped even bothering to create new passkeys in 1PW because I'm not able to autofill them in macOS due to the interference of the built-in macOS passkey prompt. Perhaps the issue lies with Apple as it is the built-in macOS passkey prompt that continues to popup even though it has been explicitly turned off? Or perhaps the issue lies with 1PW as it continues to not support the standard macOS autofill functionality? I don't really know. What I do know is that feedback directly to Apple from individual users often goes into a black hole. So I'm hoping 1PW as a large developer with a working relationship with Apple can get this sorted one way or another ... particularly since it's literally interfering with key functionality of your own product.
1P_Dave
Moderator
ModeratorI'm sorry that you're still running into issues with passkeys when using 1Password in Safari. I know that you've previously reported this issue, and it sounds like you're running into a known issue that occurs for some users on some websites.
That being said, the issue shouldn't be occurring every single time that you try to use a passkey in Safari. So that I can learn more, are you able to reproduce the issue using this test website: https://webauthn.io/
If you're not able to reproduce the issue on that website than can you tell me a couple websites that you have reproduced the issue on recently?
-Dave
#31888
1P_Dave Definitely still an issue for me. This is what I got simply by clicking the link. For me it's always like this in Safari.
Tried the same link in MS Edge and only got the 1PW prompt as expected.
Just confirming that I am also recently seeing the same issue in Edge Dev on MacOS - Version 140.0.3471.0 (Official build) Dev (arm64) - MacOS 15.6 - M2 Pro
It works fine when filling in existing passkeys, but when trying to register a new passkey the native prompt is displayed. Confirmed on https://webauthn.io/
This is also off
- 1P_Dave
I'm sorry that you're seeing an unexpected passkey prompt from Apple Passwords in Microsoft Edge. So that I can look into this further, I'd like to ask you to reproduce the issue one more time and then create and share a 1Password diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/dueling-passkey-providers/159543/replies/160552
- Your forum username: wordsfailme
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
- 1P_Dave
Thank you for the reply. It does sound like you're running into a known issue where the passkey request can time-out in Safari causing the native prompt to appear. The issue is still open with our development team.
I did some testing today and I have a suggestion that seems to improve this behaviour:
- Open macOS System Settings.
- Tap General > AutoFill & Passwords.
- Turn on "AutoFill Passwords & Passkeys".
- Make sure that "Passwords" and any other password manager is turned off.
- Turn off "AutoFill Passwords & Passkeys".
Then fully close Safari and then re-open it. Do you see the same behaviour?-Dave
It's ... different. When I turned on "AutoFill Passwords & Passkeys" I saw that in the "AutoFill from" sub-section that Passwords was turned on. I thought that was odd as I previously had the feature turned off completely. But in any event, I turned Passwords off explicitly then turned the feature off altogether.
After that, I restarted Safari and now https://webauthn.io/ didn't have a passkey prompt at all simply by clicking the link. Neither the native macOS one nor 1PW. However, I clicked Register and got the 1PW passkey prompt alone. Then I clicked Authenticate and got the 1PW passkey prompt alone. Both worked as expected. I went to HomeDepot.com and logged out. Then tried to login. I only got the 1PW prompt which is a good thing. But it was a prompt to save a passkey that already exists which is not. I dismissed that prompt, entered my email, and then got the 1PW prompt to login with my passkey and it worked as expected. I then went to news.google.com and was able to login with my 1PW passkey without incident. So things aren't entirely smooth but it seems to be considerably better. Thanks!
Update: Just for grins I tried the link again after successfully creating a passkey. And once again, the built-in macOS prompt is displaying even though it's turned off . It's definitely frustrating for macOS to provide a setting to disable a feature that is then routinely ignored. Particularly when after I cancel out of the macOS passkey prompt clicking Sign In on the 1PW prompt doesn't work at all.
