Thanks for the clarification, sorry to hear these duplicates persist. To help us get a better understanding of what's causing this, I'd like to ask you to create a diagnostics report from your iOS device:
Odd, you only see this on one device. Are you singed into two accounts on the iPhone or just one? Tap the icon in the upper left-hand corner of the Home tab and select manage accounts. How many do you see there?
Version 8 on both my imac and iPhone. No Duplicates on the iMac. But two of everything on the iPhone. The vault on both says "personal". (this only started the other day when I upgraded from 7 to 8.
Version 8 on both my imac and iPhone. No Duplicates on the iMac. But two of everything on the iPhone. The vault on both says "personal". (this only started the other day when I upgraded from 7 to 8.
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Downloaded version 8. I only have one account but now it’s listing duplicates of each item. How can I get rid of that ?
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Downloaded version 8. I only have one account but now it’s listing duplicates of each item. How can I get rid of that ?
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I only have one account but now it’s listing duplicates of each item. How can I get rid of that 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Duplicates on version 8??","moderationData":{"__ref":"ModerationData:moderation_data:51253"},"body":"
Hi @snaveny,
\n\n
Thanks for the update here and sending over that diagnostic report. I see you've since reached my colleagues over email and come to a solution! 🎉
\n\n
To avoid any confusion I'd recommend continuing the conversation you have going there if you have any questions. All the best. 🙂
\n\n
ref: VXC-39352-352
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Sent it but didn’t receive a number.
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Hi @snaveny,
\n\n
Thanks for the clarification, sorry to hear these duplicates persist. To help us get a better understanding of what's causing this, I'd like to ask you to create a diagnostics report from your iOS device:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here.
\n\n
Looking forward to resolving this with you, thanks! 🙂
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Only one account. And the online account does NOT show the duplicates. Can you help?
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@snaveny
\n\n
Odd, you only see this on one device. Are you singed into two accounts on the iPhone or just one? Tap the icon in the upper left-hand corner of the Home tab and select manage accounts. How many do you see there?
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Version 8 on both my imac and iPhone. No Duplicates on the iMac. But two of everything on the iPhone. The vault on both says \"personal\". (this only started the other day when I upgraded from 7 to 8.
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Version 8 on both my imac and iPhone. No Duplicates on the iMac. But two of everything on the iPhone. The vault on both says \"personal\". (this only started the other day when I upgraded from 7 to 8.
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@snaveny
\n\n
Which version of 1Password are you seeing the duplicates in? 7 or 8? If it's 7 you are still likely seeing a Primary vault.
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This is happening only on my iPhone, not on my iMac.
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andrew_l_1P1Password Team
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