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Forum Discussion
Solved
Edge Extension shows no items
I use 1Password's Edge Extension on two computers (one Windows 10, one Windows 11). Occasionally on both, I can log into the extension and it shows my accounts and vaults list, but no logins or other items at all. If I attempt a search, the list is still empty.
I have found that if I right-click on the 1Password icon and choose Manage extension, then turn 1Password off and on again, it works normally at least for a while.
Any advice or suggestions?
Thanks,
Dan
Sorry to go silent. This problem seems to have healed itself, perhaps because of an app update.
Thanks,
Dan
3 Replies
- 1P_Dave
Moderator
Hello danhotchkiss​! 👋
I'm sorry that you sometimes don't see your login items in 1Password for Edge. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/edge-extension-shows-no-items/158136
- Your forum username: danhotchkiss
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Sorry to go silent. This problem seems to have healed itself, perhaps because of an app update.
Thanks,
Dan- 1P_Dave
I'm glad that you're no longer seeing the issue. If it comes back then let me know.
-Dave
