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srboyd's avatar
srboyd
New Contributor
2 years ago

Error: "1Password has detected an error with your local app database"

I get this error message when I start up my iMac. Any idea how this can be fixed?


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Referrer: forum-search:https://1password.community/search?Search=1Password%20has%20detected%20an%20error%20with%20your%20local%20app%20database

54 Replies

  • Former Member's avatar
    Former Member

    I restored my system from a Time Machine backup and when I try to start 1Password, that's the message I get.

    Tried uninstalling and reinstalling but I get the same error. Sent an email to support this morning (about 12 hours ago) and haven't gotten a reply. I sent the logs. Currently I'm completely locked out. Please help pronto!!!!


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  • srboyd's avatar
    srboyd
    New Contributor

    Dave,
    I sent in the information per your instructions, however, I never receive a response from BitBot with a support ID. It has been about 15 minutes.

  • Hello srboyd! šŸ‘‹

    I'm sorry that you're running into an error message when using 1Password on your Mac. So that we can investigate further, I'd like to ask you to send us diagnostic logs from the 1Password app on your Mac:

    1. Open Finder.
    2. Click Go in the menubar at the top of the screen.
    3. Click Go To Folder...
    4. In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
    5. Right-click on the folder titled logs and select Compress "logs".

    Attach the newly created logs.zip file to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    ref: dev/core/core#21214