Error: "1Password has detected an error with your local app database"

r8ders2k

Thank you for posting the Support ID. I see that my colleague has sent you an initial reply and I've asked them to followup with you again. I recommend that you continue the conversation in the email thread.

-Dave

ref: XUZ-51776-146

I just had that issue and I've already followed CAGV's renaming the 1password.sqlite file and 1Password is backup 'n running. I just sent the requested e-mail with the logs.zip file and a screenshot of the error.

And my Support ID is #XUZ-51776-146.

@mepcc55

I'm sorry that you're also running into the issue. I see that one of my colleagues has now responded to your email. Please continue the conversation there. 🙂

-Dave

ref: ICU-95928-134

Mind you, You should still have access your passwords by logging in to 1password.com, or by any 1P browser extension…

The name of the database is 1password.sqlite. I renamed it to "1password.sqlite.old" (never delete anything unless you're really sure what you are doing). you kan find it where @Dave_1p pointed out in step 4 above.

@CAGV so what is the faulty database so that I can do the same thing, please?

I am getting the same error message and I did everything as described above and have also had no response from BitBot with support ID. Please help!

@CAGV

I'm happy to hear you could resolve your trouble. Contacting support is a good thing to do, that way we can help you ensure no data loss occurs. We strive to answer everyone as quickly as possible. We answer tickets in the order received. I'm sorry we could not get your request sooner.

Thank you for sending the logs @tkn1972

Someone from the team will be with you as soon as possible.

ref: HCL-26793-948

Hi!
I had the same problem a couple of days ago. 1P_Dave's reply gave me a clue to find the faulty database. I renamed it and started 1Password. No more errors…
I did send an email to support but haven't got any respons as of today. If your not going to reply please don't suggest users to contact support. It's just frustrating. Instead give the user a error report dialog which includes the above steps. Or better yet, ask for permission to recreate the database.