I get the following error when trying to import my Lastpass account via the direct import feature in the Windows app. Any idea what's wrong here?
1Password for Windows 8.9.14 (80914009)
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Hello,
\n\n
I get the following error when trying to import my Lastpass account via the direct import feature in the Windows app. Any idea what's wrong here? \n1Password for Windows 8.9.14 (80914009)
1Password Version: 8.9.14 \nExtension Version: Not Provided \nOS Version: Not Provided \nBrowser:_ Not Provided
","body@stringLength":"980","rawBody":"
Hello,
\n\n
I get the following error when trying to import my Lastpass account via the direct import feature in the Windows app. Any idea what's wrong here? \n1Password for Windows 8.9.14 (80914009)
1Password Version: 8.9.14 \nExtension Version: Not Provided \nOS Version: Not Provided \nBrowser:_ Not Provided
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\n\n I get the following error when trying to import my Lastpass account via the direct import feature in the Windows app. Any idea what's wrong here? \n1Password for Windows 8.9.14 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Hi ckbks, thanks for getting back to me with your support ID number 😄 the team will continue the conversation over there to avoid getting any wires crossed.
\n\n
ref: CYG-46312-318
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1P_Gem, thanks for your reply. I did just receive the same suggestion from support and will try that. The ticket is #CYG-46312-318. \n🤞that does the trick!
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Hi ckbks, thanks for reaching out! I'm sorry to hear that you've run into import issues as well. This particular error you're seeing may be fixed in the latest Beta release, 8.10.4. You can find the steps to update to the Beta in the guide below:
If this doesn't help, I understand that you've sent in some diagnostics and you're waiting for news. Could you post your support ID number here so that we can connect the dots? Thanks 😄
\n\n
ref: dev/core/core#20608
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Same problem so it appears this has not been resolved in v8.
\n\n
Error message is: \"failed to decode attachment key: file malformed (location: [attachment key <- account])\"
\n\n
I've turned of 2FA and also added permission to log in from Canada just in case that might have been the issue.
\n\n
I've sent diagnostics and have been told someone will be in touch. I'd much prefer to do the direct transfer as after about 10 years with LastPass I have many attachments and various types of entries in Secure Notes, etc.
\n\n
Thanks for working on it and I hope it gets resolved so that I can make the transition from LP to 1Password.
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You're welcome, @khamilton999. 😊
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OK, thanks.
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Hello folks,
\n\n
Sorry for the delay in response, but we appreciate your patience and feedback while we continue making improvements to the LastPass importer.
\n\n
@Templar - Thanks for letting us know the nightly didn't work for you. Could you send a copy of the diagnostics report along via email to support+forum@1password.com. The team can also help investigate the further troubles you've experienced with the .CSV import.
\n\n
@khamilton - I'm happy to hear the import completed while using the nightly though you've been warned of some potential decryption issues. I'd suggest taking a look at the other items. When reverting to Production you can follow the steps here, but change the channel back to Production. The app will update the next time a new production version surpasses the beta/nightly version you've last installed.
@cballa - We appreciate you letting us know the nightly failed for you as well. A member of the team will be with you as soon as possible.
\n\n
ref: LET-52179-817 \nref: dev/core/core#19881
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I tried the same nightly release and it failed for me. Ticket #LET-52179-817 has been raised. I'm yet to send through any logs. Waiting for a response.
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I was able to successfully import my LastPass data after changing to the nightly release (8.10.2 (81002003)).
\n\n
It imported 552 items but gave a warning about 70 items that might be missing data due to decryption issues. I checked 3 at random and they looked fine.
\n\n
I guess since I've done the import it's probably safer to revert back to the normal release.
\n\n
Thanks again \n/Karl
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Hello ag_mike_d, I have the same problem and nightly release still not working for me, on public and beta versions I had \"export failed: failed to decode attachment key: file malformed\" error and now on nightly release I have \"export failed: apps are not supported\". I also tried CSV import, but it doesn't work correctly for me, so I had to undo that import.
\n\n
My LastPass family subscription ends today, will I be able to make an import from free plan?
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