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Forum Discussion
Error during import from Lastpass on Windows app
Hello,
I get the following error when trying to import my Lastpass account via the direct import feature in the Windows app. Any idea what's wrong here?
1Password for Windows 8.9.14 (80914009)
INFO 2023-01-30T14:10:04.425 op_executor:invocation_loop(ThreadId(31)) [1P:op-app\src\app\backend\task_handle.rs:45] Starting import task
ERROR 2023-01-30T14:10:06.813 tokio-runtime-worker(ThreadId(9)) [1P:op-import-export\src\importer\last_pass.rs:1726] export failed: failed to decode tuple: file malformed
ERROR 2023-01-30T14:10:06.813 tokio-runtime-worker(ThreadId(9)) [1P:op-app\src\app\backend\import.rs:487] ExternalApiChanged
INFO 2023-01-30T14:10:06.813 op_executor:invocation_loop(ThreadId(31)) [1P:op-app\src\app\backend\task_handle.rs:36] Finished import task
1Password Version: 8.9.14
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
22 Replies
ag_mike_d1Password Team
Hello @khamilton999,
Thanks for your message. We've had some further updates by way of recent
nightlyreleases. You can use 1Password beta releases guide if you'd like to give this a try and selectnightlyinstead ofbeta. Give this a try!If this didn't help, the team is continuing to test and I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email reply to your last ticket. Thanks!
ref: LKA-65782-555
ag_mike_d I am also having issues with the import failing. I opened ticket #LKA-65782-555 on Feb 7th. They mentioned there were some known issues and working on them. They mentioned I could try the CSV import, but I knew that wouldn't import everything.
Today I started looking for updates via Google and I saw comments about some fixes in the beta version. I downloaded 8.10.1-23.BETA and it still failed with the following error:
failed to decode attachment key: file malformed (location: [attachment key <- account])
Hello. I sent the log as you requested. My support id number is [#VZV-15333-645]
Thanks.
- ag_mike_d
Good morning MVasco,
Thanks for getting back to me with the details received. This message appears to be a different error message that the team is still investigating. I'd like to get these details along to the team along with a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread:
https://1password.community/discussion/comment/678365/#Comment_678365 - Your forum username:
MVasco
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
ref: dev/core/core#19881
- A link to this thread:
- ag_mike_d
Hello MVasco,
We've recently released a Beta of 1Password 8 that helps to address some issues customers have been encountering with the LastPass import. You can use 1Password beta releases guide if you'd like to give this a try.
Move your data from LastPass to 1Password - Import your data using the 1Password apps
Please let us know if this helps to resolve the issues you were encountering with the import.
@schnax - Thanks for letting us know the import worked for you!
Hello. Is there any new about this issue? I'm testin 1password to decide about buying and I found this issue too.
- ag_mike_d
Hello @ToxMox,
Thanks for your message and sorry for the delay in response. The error you've reported is a known issue that our development team is working to resolve. I don't have any further news to share at this time, but rest assured the team is making this a priority.
In the meantime, you can move your data from LastPass on 1Password.com.
Let us know if you have any other questions or concerns.
ref: dev/core/core#19704
