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Former Member's avatar
Former Member
3 years ago

Error message: "This app can't run on your PC."

1Password works using the Chrome extension but attempts to open using the app's shortcut or directly clicking the app result in this "can't run on your PC" error. The shortcut icon changed to a gener...
windows
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi there @jschaaf

Sorry to hear about this problem starting 1Password on your computer. I'd recommend uninstalling and reinstalling 1Password on your computer:

ℹ️ Make sure that you can sign in to https://start.1password.com/signin/ and find all the items you would expect before proceeding. If not, stop here and let me know.

  1. How to uninstall 1Password

⚠️ Don't also remove your 1Password data – follow only the steps to remove the 1Password app!

  1. 1Password – Downloads – Windows

Then, try opening 1Password again and let me know how things go. :)

— Grey