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NormU's avatar
NormU
New Contributor
7 months ago
Solved

Error on samsung phone an Error occurred loading this item

I am getting this message on my Samsung phone after I log into 1password. It says an Error occurred loading this item. I restarted my phone and cleared the cache on 1password. error still there How ...
android
family
  • NormU's avatar
    NormU
    6 months ago

    I uninstalled the app and reinstalled it .  The problem is gone now

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello NormU​! 👋

I'm sorry that you're seeing an error message when accessing an item in 1Password on your Android device. So that I can investigate this further, I'd like to ask you to create a diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/error-on-samsung-phone-an-error-occurred-loading-this-item/157025
  • Your forum username: NormU


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

NormU's avatar
NormU
New Contributor
6 months ago

I uninstalled the app and reinstalled it .  The problem is gone now

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    I'm glad that you were able to resolve the issue. 🙂

    -Dave