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Forum Discussion
jFred
3 years agoOccasional Contributor
Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]
.
Chromium browsers (Edge and Chrome), latest version, as well as Safari
Browser extension just updated to 2.14 and now it's not working on all browsers.
When I click on the 1Password icon on the browser, I get the following error:
1Password Version: 8.10.9
Extension Version: 2.14
OS Version: MacOS 13.4
Browser: Chrome and Edge
93 Replies
- Former Member
I'm seeing the same thing. The extension is able to recognize whether or not 1Password is unlocked, but that is all. It is otherwise completely non-functional.
- 1P_Tommy
Moderator
I'm sorry for the delay, folks. The team has been working on your reports. You should be able to use 1Password in the browser version
2.14
. We appreciate your patience while we continue to investigate the issue.- Please try turning off the extension and turning it on again:
- Right-click the 1Password icon in your browser's toolbar and click "Manage Extension."
- Turn off the 1Password extension and then turn it back on again.
- Click on the 1Password extension in your browser's toolbar.
If the above steps do not work, follow these steps to get 1Password working in your browser again:
The actions below would necessitate you using your account password to unlock the 1Password in the browser until an update can be released. After releasing a new build, you can turn on the shared lock state and return to using biometrics for unlocking.
- Turning off the shared lock state:
- Right-click on the browser toolbar icon.
- Select settings.
- Turn off the General section's Integrate with 1Password app setting.
- Turning on the shared lock state: (Only after a new release is issued)
- Right-click on the browser toolbar icon.
- Select settings.
- Turn on the General section's Integrate with 1Password app setting.
We will follow up here in the community when a resolution occurs. You have our apologies for the disruption.
- garrettm30New Contributor
I also have this problem (and have emailed 1Password support about it (#QMC-74326-711). I have since tested the suggested workaround above (thanks Solos for letting us know here), and I can confirm that it does work in Safari, besides the inconvenience of needing to log in again every time the browser is newly launched.
For the sake of others, these are the settings to look for. In the 1Password app:
And in the 1Password settings in the browser:
Restart the browser, and then you should be able to log in to 1Password from the browser and then have access to your vault.
Now if I can just remember to undo these settings when the fix is released.
- crabliceDedicated Contributor
1Password stopped working in Brave and Chrome. It works in Safari. I get a message to install extension but after it tries to do the install it still does not work.
1Password Version: 7.9.11
Extension Version: 1.14.0
OS Version: Venutra 13.5
Browser: Chrome and Brave - michaelmcdonaldNew Contributor
Adding to this that I'm seeing the same behavior.
1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: macOS 13.4.1
Browser: Safari 16.5.1 - DHKFrequent Contributor
This is similar to another entry I've seen. I think 1Pass for Safari updated and now when I try to use it I get an "oops, something went wrong while loading" error. I've tried shutting 1Pass down and restarting but no luck. I deleted the 1Pass for Safari and downloaded it again and still no joy.
1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: macOS 13.5
Browser: Safari - SolosOccasional Contributor
https://twitter.com/1Password/status/1692497078604136589?s=20
- Former Member
I woke up to the same issue as well. Completely broken extension.
Uninstalling and re-installing fixed it but a regular user is not going to do that. It needs fixing
- SolosOccasional Contributor
Reinstalling extension on Safari doesn't solve the problem. I must say I'm not happy with development team or quality/testing team either :(
- Former Member
Same problem here on Mac + Chrome from this morning. Apparently uninstalling/reinstalling Chrome extension seems to work. Not happy by the development as in the first years 1P has always work smoothly.