Error: "Unable to save item." when saving a new password in the browser

Hey @mkombat580,

I'm sorry you are running into this issue, can you share the Support ID so I can take a look?

Thank you!

Facing the same issue. Unable to save error, cant apply suggested passwords, cant edit/delete passwords and sync is not working via the extensions. Only seems to affect Edge/Chrome browser as Safari on Mac is fine. Already created a ticket and waiting for the next steps. I thought I was alone, but after seeing issues here, not sure what support can do till this bug is fixed.

Hey @dragoncat,

I'm glad things are back on track. This is indeed a bug that we are currently investigating, I'm sorry for the disruption!

Hi Steph,

Thank you! That worked. Is this a bug or a feature? I don't understand why this would present as a problem in the first place so I'd appreciate any insight you can provide.

Hey @dragoncat,

Are you referring to the 'Unable to save' issue?

If so, can you give these steps a try:

1. Open your browser.
2. Right-click the 1Password icon in the browser's toolbar and select "Settings".
3. Under General, disable "Integrate with 1Password app".
4. Under Accounts & Vaults, click the ( ⋮ ) three dots to sign out of your account. (This won't be available if "Integrate with 1Password app" is still enabled)
5. Click "+ Sign in to a new account" to sign back in.

Let us know how you get on!

How do I get support for the same issue! Very frustrating....

I'm sorry for the trouble @Joseph2W, the issue stems from the extension having a hard time syncing to our server and saving your logins. I'm glad you were able to get things working.

Apologies again!

Hi @snovvman
You were right about the 2FA. I had just enabled it and found thar for each of the devices I had problems with, I quit the 1password app and logged in again, providing my 2FA credentials. Error message could be better - something like "please log in again" rather than "Unable to save"

Hey @snovman,

It sounds like you are getting help from our support team in regards to the 'Unable to save' issue. (Please correct me if I'm wrong and we can continue to troubleshoot).

As for the auto lock settings, the one you are referring to that you have set to 300 minutes only controls 1Password.com. Your extension shares the same auto lock settings as your 1Password desktop app. Here is how you can amend these: https://support.1password.com/auto-lock/#manage-auto-lock-in-the-1password-apps.

I hope this helps, let us know if you have any questions!

@Joseph2W do you have 2FA enabled? I got a support email advising that there is a known issue with 2FA. If you do have 2FA enabled, try disabling it and see if the problem goes away. I am testing this myself too.