Error when using 1Password in the browser: "Your session has expired."

Update 1P_Dave:

The popups have started again as of this afternoon. No settings have been changed. Any ETA on the update?

kipling

I'm sorry for missing that, thank you for quoting the appropriate section from your post. It sounds like you're running into the same issue that I mentioned earlier. You can workaround the issue, until we have a permanent fix released, by using one of the workarounds that I described here.

Our developers don't need any other information, like a console log from your end, at this time.

-Dave

1P_Dave I included that in my original post:

2FA with Authy, Chrome extension auto-lock set to off, and no desktop app installed.

timestamp

Thank you for letting me know. 🙂

-Dave

1P_Dave the workaround of enabling "Automatically lock 1Password" with an 8-hour timeout seems to be working. Thanks for the suggestion, and I look forward to a proper fix!

kipling

I understand that it can be difficult to send in a console log and I'm sorry that you're also seeing the issue. So that I can determine if you're affected by the known issue that I mentioned earlier, can you tell me the following:

1. Is two-factor authentication enabled for your 1Password account? If it it then are you using Duo or Okta or just another authenticator app?
2. Do you have the desktop app installed?
3. In the "Security" section of the extension's settings, do you have "Automatically lock 1Password" toggled off?

I look forward to hearing from you.

-Dave

sheath1 and krischik

Thank you, let me know if you still see the issue even with the workaround. We hope to release a permanent fix soon.

-Dave

Well at least we have a workaround. Tying the password every 8 hours is better then typing it all the time.

Just to add another data point, I'm having this same issue. 2FA with Authy, Chrome extension auto-lock set to off, and no desktop app installed. The problem with the request to provide the extension console log is that the instructions say to enable it and then reproduce the issue, but the problem appears periodically on its own, and I don't know what steps to take to actively reproduce it.

OK 1P_Dave , I've set the auto-lock feature on in the browser extension since I cannot install the desktop app on my corporate box. I'll let you know how that goes.