Error when using 1Password in the browser: "Your session has expired."

Same issue, win10 chrome. with the same pc, in firefox works fine. Google changed the cookie policy in chrome, maybe this cause the bug? it's really disappointing that, we are paying for this service and they cannot solve the problem.

Signed up just to say I have the same issue. M1 Mac, Microsoft Edge. Really annoying.

computerdude1032

Thank you for the detailed reply. The team is aware that the issue is affected a number of customers and they're actively working on a fix. I'm sorry again for the frustration.

Can you try the following as a temporary workaround:

1. Open your browser.
2. Right-click on the 1Password icon in your browser and click Settings.
3. Turn off "Integrate this extension with the 1Password desktop app".
4. Click on Security.
5. Make sure that "Automatically lock 1Password" is turned on.
6. Close and then reopen your browser.

Let me know if you still see a new tab open with the message "Your session has expired" with these specific settings.

-Dave

1. Yes I have two-factor turned on. I have another authenticator app (not Duo or Okta) as well as a security key.
2. I do not have the desktop app installed
3. I have tried toggling that option on and off - the issue persists either way.

Note that this happens on my work PC (Windows), my personal Macbook (both for myself and my wife), and it also happening on my mother's Windows PC. I have other friends that use 1Password and they are all complaining about the same behavior. I would suspect it's far more widespread than just the couple of us that have taken the time to come here and post. I myself was watching this thread for a long time before I got annoyed enough to register an account and complain.

Most often, but not always - it seems to happen after the computer has locked. Sometimes it just prompts for my master password, other times it re-prompts for MFA as well - there is no perceptible pattern to when it will ask for 2FA.

phillipc and computerdude1032

I'm sorry for the ongoing frustration that the issue is causing, our development team is actively working to resolve the issue and I've let them know the impact that the issue is causing to you and your business and family. For the time being, so that I can confirm that you're both affected by the same issue being discussed in this thread, can you please tell me the following:

1. Is two-factor authentication enabled for your 1Password account? If it it then are you using Duo or Okta or just another authenticator app?
2. Do you have the desktop app installed?
3. In the "Security" section of the extension's settings, do you have "Automatically lock 1Password" toggled off?

I look forward to hearing from you.

-Dave

I registered for a forum account just to say - how the heck is this still not fixed!?!? Really wish I would have just not paid my $60 renewal for a service not even usable without constant logins. Causing my whole family headaches on all of our laptops/desktops!!! If you are just holding the fix for the next release - don't. Do we need to flood support with more tickets so they know the magnitude of the issue? If so I can start having my family and friends submit.

Can this please get fixed? Very annoying in a business environment for end users having this issue..

timestamp

Thank you for those details. The team is working to release a fix as soon as possible. Thank you for your patience.

-Dave

1P_Evon it feels random to me right now. I just woke my computer up from sleep to have it appear, but that hasn't happened the past couple of days. I'm currently inside of the 8-hour period for the signout, because the extension isn't locked. Hopefully that's helpful, but let me know if there's any other information that would be useful.

Hey timestamp, thank you for your reply. I'm sorry to hear that you're still running into this issue even after enabling the "Automatically lock 1Password" option in the 1Password extension.

At this stage, we don't have an update to share regarding this issue. I know this isn't the answer you were hoping for, and I'm truly sorry for any interruption in your workflow caused by this.

May I ask when this issue occurs, was the browser left opened and the extension unlocked when your computer auto-lock/sleep/hibernate? Or, did the session expire pop-up appear while in use?

-Evon