Error: "You've used a newer version of 1Password on this device." (See Approved Answer)

@afreemanmd

I'm sorry that you're running into the error message as well. I see that we responded to your email and that you replied less than an hour ago. One of my colleagues will send you another reply as soon as possible. Please continue the conversation there.

-Dave

ref: URS-51187-677

sagov

I'm sorry for the delay. One of my colleagues will follow-up with you over email as soon as possible to make sure that everything is working correctly. 🙂

-Dave

ref: YZD-15176-669

that soled my problem

I have the same problem and frustration and got no reply from 1password for 2 days now!!

1password8
Monterey12.65
browser is chrome

You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact mailto:support@1password.com if you need help.
I keep getting this message since I had to do a clean reinstall of monterey 12.65 on my 2018 iMac

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=cannot%20open%20%201Password%20in%20newly%20reinstalled%20montery%20mac%20os%20%20keep%20getting%20this%20error%20message

The data partition on my Mac was corrupted and I had to recover from back up. Now when attempting to open 1P I get the following:

You've used a newer version of
1Password on this device.
Update to the latest version to
keep using 1Password. Contact
mailto:support@lpassword.com if you
need help.

I have deleted the app and reinstalled and I get the same thing. I have reached out to 1P but they have not responded and I would prefer to get back up and running ASAP. I would appreciate any help. Thank you.

1Password Version: 8.10.4
Extension Version: Not Provided
OS Version: MacOS 13.3.1
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=Yo%20u%20'%20v%20e%20used%20a%20newer%20version%20of%201Password%20on%20this%20device.%20Update%20to%20the%20latest%20version%20to%20keep%20using%201Password.%20Contact%20support%40lpassword.com%20if%20you%20need%20help.

Hello @markphoto1! 👋

I'm sorry for the frustration. Our team is aware of the issue and can help you get everything working again. I see that you've also sent in an email and the team has just sent you a response. Please reply directly to that email once you've had a chance to read it.

-Dave

ref: BWR-63944-515

I am getting this message - "You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact mailto:support@1password.com if you need help"

WTF is going on? I am using current version of 1 password.
I absolutely HATE this program since it forced us into membership.

1Password Version: 8.10.4
Extension Version: 2.9
OS Version: mac 13.2.1
Browser:_ firefox developer
Referrer: forum-search:https://1password.community/search?Search=I%20am%20getting%20this%20message%20-%20You%E2%80%99ve%20used%20a%20newer%20version%20of%201Password%20on%20this%20device.%20Update%20to%20the%20latest%20version%20to%20keep%20using%201Password.%20Contact%20support%401password.com%20if%20you%20need%20help.

@robharvey85

Thank you for posting the Support ID. I see that my colleague has sent you a response, please continue the conversation over email. 🙂

-Dave

ref: ZBK-14627-791