Forum Discussion

cyber-bacon's avatar
cyber-bacon
Frequent Contributor
5 days ago

Extension freezes on macOS

I haven't noticed this exactly on my extensions, but I have noticed that the browser has to be reset more frequently (Safari and Chrome) because the extension seems to freeze, even with 1Password Des...
macos
ChrisC1P's avatar
ChrisC1P
Icon for Moderator rankModerator
5 days ago

Hi cyber-bacon​  thank you for joining in.

It sounds like you're using a Mac device rather than a Windows device and so I believe you're experiencing a different behaviour.

I'd also recommend you reach out via email to to support@1password.com with a diagnostics report from the 1Password app on your iPhone as well as from the browser extension on your Mac device:

How to send a 1Password diagnostics report

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

- A link to this thread: https://www.1password.community/discussions/1password-work/1password-chrome-extension-issue/169856

- Your forum username: cyber-bacon

Get back to me here with your support ID number so I can make sure your email gets to the right team.

Let me know if you have any questions.

-Chris

cyber-bacon's avatar
cyber-bacon
Frequent Contributor
3 hours ago

Thanks ChrisC1P​.  The next time I experience this issue, I will follow those steps -- I have an email draft started with the requested information.