Forum Discussion

Jim_Kel's avatar
Jim_Kel
New Contributor
3 years ago

Face ID ipad fails to unlock 1P reliably

Face ID on IPadOS on new iPad Pro (11” 4th Gen). Is flaky. If it doesn’t work immediately, it will not try again, instead forcing me to enter password almost every time. This happens with browser login, and also when starting up main 1P app.

I use the iPad mostly in landscape orientation, using a keyboard. But I also tried it in portrait orientation, and got the same behaviour.

BTW I could not find the 1P extension version on iPadOS.

1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: IPadOS 16.0
Browser:_ Safari
Referrer: forum-search:Face ID ipad landscape

ios
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello Jim_Kel! 👋

    I'm sorry that Face ID is sometimes working and sometimes not working to unlock 1Password on your iPad. I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!