Face ID is not working. [Should now be fixed in 1Password 8.10.0-52 update]

Same issue here, reinstalling doesn't fix it

Same. No suggested fix works. Face ID is broken for me as well. Working fine in v7, and every other app that uses Face ID, so it's definitely something specific to v8 beta. 😕

I'm having the exact same issue! I am have turned Face ID on/off. I have reinstalled the app. I have reset Face ID in the system itself. I have done everything I can think of but Face ID autofill in browser and for the 1password 8 App just do not work for me!

@doe0john

Can you try the steps my colleague Ben mentioned in this post https://1password.community/discussion/comment/646264/#Comment_646264 You might try uninstalling and reinstalling 1Password 8 and see if that helps.

• Before reinstalling, make sure all of your data is available on https://my.1password.com , you have a copy of your 🚒 Emergency Kit and know your password.

Please send us the report from your device if you do not find those steps helpful.

Also having this issue :( I’m having to use 1PW 7 now

Great, hope it’s helpful!

I’ll get you diagnostics when I get back home - I’ve not only tried turning Face ID off and on, I’ve logged out, uninstalled the app, reinstalled it and set it up again, at which point it prompts me to allow Face ID, asks for my password, then on subsequent attempts it says it “didn’t work.”

Thanks for replying!

WaitingForGuacamole

We have your report. Thanks for sending it over. I have passed it to the development team.

ref: QKJ-65272-196

1P_Ben, I uploaded diagnostics, referencing support ID [#QKJ-65272-196]. Thanks!

I’ll get you diagnostics when I get back home - I’ve not only tried turning Face ID off and on, I’ve logged out, uninstalled the app, reinstalled it and set it up again, at which point it prompts me to allow Face ID, asks for my password, then on subsequent attempts it says it “didn’t work.”

Thanks for replying!