Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Former Member
4 years agoFace ID is not working. [Should now be fixed in 1Password 8.10.0-52 update]
Face ID is not working in beta. Is ETH is a keychain issue bc I can seem to get it to work after doing the Face ID set up & reinstall & deauthorized the app
96 Replies
- MirvSuper Contributor
Works for me. iOS 16.2 beta (20C5032e), 1Password 8.97 (80907043/TestFlight).
- Former Member
^^^^^^^^ YUP been having this issue for months on end, no resolution with the latest update either.
- Former Member
GreyM1P I just noticed that this issue was reported in May.
There is no fix yet after half a year.
What is the time frame on your "very near future"? - Former Member
GreyM1P I'm having the exactly the same issue now. I uninstalled 1password, reinstalled, disabled Face ID and enabled the Face ID.
The Face ID is still not working.
Do you have an ETA for this fix? Please prioritize this. - Former Member
GreyM1P update
- Former Member
Update ?
- Former Member
Please tell me you have an update. I’m so over this
- Former Member
GreyM1P That comment was 3 weeks ago and stated something concrete could be revealed “soon”.
I personally wouldn’t class > 3 weeks and counting, on such a pressing issue as “soon”.
- GreyM1P
1Password Team
Hi all. I've previously posted an update on the situation here, which may help answer some of the questions you have:
https://1password.community/discussion/comment/659092/#Comment_659092
The tl;dr of that is, "We know how much of an impact this is having on your use of 1Password. Troubleshooting Face ID and Touch ID are very difficult because of the security surrounding Apple's Secure Enclave. We're not able to see all the workings like we are with our own code. We've found the root cause of the problem and are now getting on with writing the fix."
Please be assured that things are moving here. Now that the root cause of the bug has been found, work has accelerated to get us closer to publishing a fix. I'm expecting to see a fix published in the very near future, although no solid date is confirmed right now.
- GreyM1P
1Password Team
Hi @rharley
I've posted an update on this particular issue here, and I hope it contains the sort of information you're looking for: https://1password.community/discussion/comment/659092/#Comment_659092
Please let me know if you have any questions, or would like any further help.
— Grey