Face ID Not Working [Fixed. Please see the approved answer for details.]

Same here. Tried steps above and in other forums, nothing works. Have to manually enter master password every time.

1p_jac just completed your steps. Will report back with the support ticket once I receive it.

I agree it would be great to get a status. I’m also curious if this issue is just some of us or everyone has the same issue? For me personally—I have this issue on my iPhone, but I never have experienced it on my iPad Pro with Face ID. So it seems to be specific to iPhone app. Thanks

Where you at with the Face Id issue? It's been a month. This issue is a deal breaker. Having to type master password every time I need to access 1Password is terrible. Plz fix this soon!!!!!

I’ve downgraded to version 7. That works. May cancel my subscription if this continues

Hi @vinaygup / @shawnye:

Thanks for checking in. We're continuing to investigate this, but don't have anything to share just yet.

Jack

Any resolution on this.

A good way to reproduce the error is just repeatedly fill the same password field. It will eventually fail.

I have now run into same error after resetting Face ID. It’s a a real bummer. 1Password 7 would always just work.

Hi 1p_jac

As @Hacktron said, I reset all settings after upgrading to iOS 16 as usual. But FaceID stops working. I can see a clear error on the support file. Wonder why it takes so long like ~1 month or more to fix this terrible broken function.


[1P:ffi/core-opi-b5x/src/unlock.rs:69] enclave error: EnclaveError(UnprotectingSecret(DecryptWithKeyFailed(-3)))
ERROR 2022-09-12T12:34:01.927 ThreadId(2)
[1P:ffi/core-opi-b5x/src/lib.rs:186] Failed to connect to 1Password App due to error: MissingUnlockInformationInKeychain
WARN 2022-09-12T12:34:01.928 ThreadId(2)
[1P:ffi/core-opi-b5x/src/lib.rs:185] Failed to unlock accounts from OPI via keychain: AppCommunicationFailed


I tried every trick I could come up with, including deleting keychain items using the Keychain Access.app with no luck. Super disappointed.