Face ID Not Working [Fixed. Please see the approved answer for details.]

Hi, I hadn’t really changed anything after updating to IOS 16…it just didn’t happen right away. I did just try something else…I’ve rest Face ID entirely and set it up again. So far it hasn’t failed, but I’ll report back in a few days if I get it again.

Hi @shadowplayer:

Thanks for following up and letting us know that this is reoccurring on iOS 16. Did you make any changes to the settings of your device after updating to iOS 16?

Let me know.

@CaptainJD:

To clarify, there's two things at play here. First is that recent updates to 1Password 7 and 8 for iOS have removed Face ID and Touch ID unlock due to changes in the user flow and experience. Biometric sign-in across all other devices and browsers other than Safari will remain the same. The issue being discussed here is that in some situations, a successful Touch ID or Face ID unlock does not work with 1Password 8 for iOS when unlocking the main app. We're still investigating the exact cause of this and hope to know more soon.

Jack

it fails and requires master password often (not every time, but seemingly at random). what I've done is left 1Password 7 also installed...and I set 1Password 7 to do the auto population in Safari. but every time I see 1Password 8 update...I will switch back to see if the issue is fixed. I thought IOS16 fixed the issue...but it turned out that it's still there after I left 1Password 8 as the default long enough to run into the issue again.

Question for clarification: does this only affect safari extensions but on the iPhone it will still work with Face ID due to Apple password auto populations?

I’m concerned about upgrading, and would probably look to export everything to keychains if 1PW is no longer viable with basic websites.??

Hi @Hacktron

I'm sorry to hear you're experiencing this issue unlocking 1Password with Face ID. I'd like to ask you to create a diagnostics report from your iOS device to take a closer look at the issue here:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/133622/1password-8-unable-to-use-face-id-on-ios-16#latest
• Your forum username: Hacktron

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Hoping to get some assistance after updating to iOS 16. Currently when I try to access the 1Password app the Face ID always fails and says I need to enter my password before using face ID. However, no matter how many times I try it continues to give the same error.

What I've attempted:

1. Reset All Phone Settings
2. Reset Face ID
3. Turn off Face ID in the App, reboot App and turn back on
4. Turn off Face ID in the App, delete App, re download and turn back on

Nothing so far has fixed this and it has become very annoying to have to enter the password instead of the convenience of Face ID for every login. Any suggestions on how to resolve this?

1Password Version: 8.9.5
Extension Version: Not Provided
OS Version: iOS 16.0
Browser:_ Not Provided

So unfortunately I now have the issue happening again on IOS 16.

Still broken for me after upgrading :(

Thank you for this, @shadowplayer!

For anyone else who is experiencing the same problem: we'd love to know if updating to iOS 16 resolves the issue for you. Do let us know! 🙌

Hi—I just thought I’d share that after updating to IOS 16 on my phone this issue of failed Face ID when it shouldn’t fail seems to have gone away. I’ll report back if I get it again…but after IOS 16 update it seems to work more consistently.