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Forum Discussion
Face ID Not Working [Fixed. Please see the approved answer for details.]
https://1password.community/discussion/comment/676599/#Comment_676599
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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise?
1Password Version: 1Password for Mac 8.8.0
Extension Version: Not Provided
OS Version: iOS 15.6
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=face%20recognition%20not%20working
646 Replies
Even when 1Password shows checkmark for my Face ID, it still asks that I use password
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=Face%20ID%20not%20opening%201PasswordWhy have we not been offered refunds for our monthly subscriptions?
Same issue, trying to fix an unrelated problem I did a reset of all settings on my iPhone - after that 1Password fails to recognize my face every time and I have to manually enter my password. I subsequently did a reset of FaceID on my phone (every other app works fine), I disabled/enabled FaceID on 1Password, restarted my phone a few times, deleted 1Password and reinstalled again a few times as well, but every time I open the app it scans my face and it seems to fail and then shows the message "you need to enter your account password before you can use Face ID".
Before "resetting all settings" FaceID was working fine with 1Password 8.
Submitted diagnostics, but received no reference number reply from Bitbot...
To those posting that installing version 7 fixes the problem - it doesn't. I'm still on version 7 and have been having this problem (and I'm having it right now) since I got an iPhone in July. Un/reinstalling version 7 does temporarily fix the problem but it always comes back sooner or later. For me, at least, this is not a version 7 vs. version 8 issue since I've never used version 8.
This is a massive and recurring headache for me since I use a strong master password and don't know it and don't carry it with me. I rely on Face ID on iOS to access my passwords (I used the fingerprint reader on Android which always worked fine). So if I'm away from home and need to get a password (like last week when I was traveling), I'm just screwed (like last week when I was traveling). This really, really, really needs to get fixed sooner rather than later. If it doesn't get fixed soon I can't I can't keep using 1Password and have, for now, stopped recommending it to others.
More there one month to fix that major bug? As an iOS developer I feel very worried about what is happening in the code to cause this Face ID problem. After a device reset my Face ID stopped to working, probably 1Password create some hash and stored in keychain some information that changed after the reset. For a second I get the message “ That didn't work. Check your password and try again.”
Please guys, fix that problem soon as possible. Is very annoying :(
I’ve always saved my passwords in both 1p and iCloud Keychain both. New IPad. Now if I have iCloud Keychain allowed… 1p won’t offer to save. And picID doesn’t work with 1p either. I see this issue is months old. My faith in 1p/agile has taken a real hit. I don’t care to spend my time reading about workarounds or erasing my new iPad. It’s 2022. I did that in 1999. When will this be fixed?
