https://1password.community/discussion/comment/676599/#Comment_676599 . I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise? 1Password Version: 1Password for Mac 8.8.0 Extension Version: Not Provided OS Version: iOS 15.6 Browser:_ Safari Referrer: forum-search:https://1password.community/search?Search=face%20recognition%20not%20working

Hi Jack_P_1P First things first, I couldn’t agree more that the mitigation you provided is not the ideal solution. Factory reset, a device independently if is a iPhone or iPad, just because of a single app is unacceptable. The amount of time it takes to restore a iCloud backup can be significant if the user have a lot of apps installed like myself. I recently downgraded to 1Password 7, and the Face ID is working as is should be. Seems to me that the problem is not your devices, but in this new version of 1Password or maybe is a undisclosed bug in iOS or iPadOS, because of the variety of devices affected.

Jack_P_1P "After performing these steps, the other important thing to do is to avoid using any options from the Transfer or Reset iPhone menu in Settings > General. We've found that using Reset All Settings may be linked to this issue." as above.. this is also not acceptable. I should be able to reset my device settings anytime I want, without having to worry that an app will then stop working. For MONTHS 1password has failed to properly acknowledge and explain why the current "stable" app doesn't work with FaceID. You should be considering crediting all your users for the months you have been deficient in acknowledging, explaining and resolving a very BASIC feature you advertise that is not working for MANY users.

Took nearly a month since the first post for 1Password staff to reply.. I'm a little shocked at what is going on at 1password. I've tried support via email as well, they. didn't even know about this issue.. yet here on the community.. it's everywhere. It's acknowledged by 1password staff on reddit.. but only a few weeks ago.. and nothing since then. No blog post. No support article. No note in the app store. Do you see why we are frustrated Jack_P_1P ?

Hi @kyswisher: To confirm, are you running into trouble with using Face ID on your iPhone to unlock 1Password for iPhone? If so, which version of 1Password do you have on your iPhone, 1Password 7 or 1Password 8? Let me know! Jack

Hi, I think I might have seen some comments on this on another thread, but I wanted to log this on a separate thread. Sometimes Face ID works just fine when opening the app, but every so often it seems to fail randomly and then immediately require the Master Password. What's odd about these Face ID failures is that they shouldn't be failures...I am looking at the phone with clear line of sight and it just fails and then requires a Master Password. It's inconsistent, but happens at least a few times a day as I'm using the app. I just want to be clear it's not because I'm looking at the phone wrong...it's like the connection between Face ID and 1Password doesn't work sometimes. thanks 1Password Version: 8 Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided

Face ID Not Working [Fixed. Please see the approved answer for details.]

646 Replies

lyndadiane
New Contributor
3 years ago
Password 8
Former Member
3 years ago
I’m facing the same issue with 1Password 8 since months ago: I had to reset the settings on my iPhone and FaceID didn’t work from that moment on!

I tried to uninstall the app, disable and re-enable FaceID, and everything else.
Now I’m using 1Password 7 in order to being able to use it.

Please 1Password team, fix it! It’s really frustrating not being able to use the last version of your software because of this bug! I’m happy to pay for your service (which is awesome), but I don’t want to be forced into using version 7.

Thanks :)
Former Member
3 years ago
That does not fix Face ID for me too. Just switched to Keeper (Face ID working). 1password just offered me 3 months for free when I get back and I have been refunded for me early October paid yearly subscription, you probably have to move if you want to be considered.
Former Member
3 years ago
This update did not fix it for me. Even reinstalled the app & soft reset. This is pretty much unusable for me like this… unacceptable
ings
Frequent Contributor
3 years ago
FWIW for me the fix worked on iOS, but on iPadOS I had to uninstall 1Password, reboot, and reinstall in order to get it to work.
Former Member
3 years ago
I tried deleting and reinstall after this update. Still FaceID not working on v8. It’s extremely disappointing that a company which is charging subscription the subscribers but not fixing a major problem. They should provide a refund of the time the product is not usable.
lyndadiane
New Contributor
3 years ago
Using iOS 8.9.6
and Safari. I can use Chrome if it works better.
lyndadiane
New Contributor
3 years ago
Using iOS 8.9.6
and Safari. I can use Chrome if it works better.
Former Member
3 years ago
On the other thread most are posting that this did fix their issues. Some had to delete the app from a device and re-install it to get it completely resolved. Some only had to do this with one device and not the other but again most are reporting it’s fixed.
1P_JoshD
1Password Team
3 years ago
Hey lyndadiane,

Thanks for messaging us! To confirm, are you using Safari and 1Password on your iOS device? If so, we had an issue that has been recently resolved and will be updated when your 1Password for iOS app updates next.

Which version of the 1Password for iOS app are you using?

Josh

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Face ID Not Working [Fixed. Please see the approved answer for details.]

646 Replies

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