Face ID Not Working [Fixed. Please see the approved answer for details.]

@indervoort the easiest thing to do is to delete 1Password 8 and reinstall 1Password 7. It still works properly.

Same issue here after settings reset 😤😭

Hi all. I am experiencing the same problem and my iPhone is running on iOS 16. Is there meanwhile anything I can do to fix this as it is really annoying to enter the password each time? Best regards, Holger

Same. This is extremely frustrating. How isn’t this fixed yet? This is literally losing people to iCloud Keychain by the day.

Hi mallory_j_1P, could you please add me to the list as well?
I'm looking forward to this issue being fixed so I can start using 1Password 8 again!
Thanks :)

@jackbrannen I'm sorry to hear you've had that experience with 1Password so far. We're always working on improving, and you can reach out to us anytime here in the forums or by email at support@1password.com if something isn't working quite right.

@rigourmicrohydrin, @hoellein, @spinksj I've added you to our list as well, thanks for letting me know.

@FezVrasta thanks for the suggestion, I've passed it along to the team! Our developers are working on a fix that will allow 1Password for iOS to avoid the biometric unlock issue entirely and we plan to include that fix in a future update as soon as we can. We understand how important biometrics are for users and appreciate your continued patience.

+1 experiencing this problem as well.

mallory_j_1P is there any chance you could implement a workaround like the one I described here?
https://1password.community/discussion/comment/663244/#Comment_663244

Have been experiencing this for about 4 months now. Pretty much stopped using the app on iOS.

mallory_j_1P – please add me to the list of affected users.