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Forum Discussion
Former Member
4 years agoFace ID Not Working [Fixed. Please see the approved answer for details.]
https://1password.community/discussion/comment/676599/#Comment_676599
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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise?
1Password Version: 1Password for Mac 8.8.0
Extension Version: Not Provided
OS Version: iOS 15.6
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=face%20recognition%20not%20working
646 Replies
- Former Member
Jack_P_1P I’ve now had 1PW 8 on my phone for almost 10 days now with no issue, and my iPad Pro, which is currently on the ios beta release, for about 5 days again with no issue. Face ID works immediately in the main app as well as the Safari extension on both devices. Perhaps the issue is more with ios than 1PW, even though I’ve not encountered any problem. I had hesitated to install 8 on my ipad till I was comfortable with it on my phone. I had been using 7 until 4 or 5 days ago with no issues, and no issue afterwards with 8 on either device.
- Former Member
Resetting the device caused the problem and it messed up everything. Any update to fix this issue?
- Former Member
i am absolutely exhausted of typing my password during the last months, so +1 affected user. dear 1password team, please DDD this RC already.
- Former Member
Can confirm it seems to be fixed on the RC1 of 8.9.9
- Former Member
Is it just me or is this finally fixed on the latest TestFlight that just came out? No mention of it in the release notes. RC1 of 8.9.9. Seems to be working for me now.
- Former Member
mallory_j_1P please add me to the list of affected users as well
- MJProudfitNew Contributor
I did do a settings reset on my iPhone 13 Pro Max, because CarPlay is not working properly. It's not connecting automatically since I got the 13. I am also having the issues with 1Password 8 and FaceID since the reset. So maddening.
- Former Member
I’ve now installed 1PW 8 on my iPad Pro after an issue with the Safari extension of 1PW 7, it was giving me a message that it could not communicate with the app and would not accept my password. Force quitting Safari would resolve this but after some period of time it would recur. Since installing 8 and deleting 7 there have been no issues with Face ID or the Safari extension. I had installed 8 on my phone last week with no issues either so I felt confident trying it on the ipad. Quite pleased so far.
- Former Member
Is incredible how there’s a lot of people looking for help and a fix since several months…. I Come here for a solution but now I see there’s anything. Same story here, had to reset some settings on mi iPhone (14 Pro Max) and now FaceID stop working. It is annoying that every time I need to use the app I have to enter the password. my password is more than 20 characters, do you know how annoying that is?
- Former Member
@part121 Yes, this could be an option until a fix is available. Thanks for the hint :-)