Face ID Not Working [Fixed. Please see the approved answer for details.]

I'm having the same issue. I've emailed the diagnostic report, but have not received the Support ID number yet.

I’m having the same issue after resetting the iPhone settings. Sending the diagnostics by email now.

[#MLB-34334-673]

It has been two months since this bug was reported, but it is still open. The dev team should come out and share an update at least.

Hi,
Same problem. FaceID it’s not working in 1Password8 (version 8.9.6) while it works in 1Password7 and has always worked in this version of the app.
Of course, FaceID works fine elsewhere in my phone, either to unlock it or to unlock other apps that use FaceID.
Thanks for your help / answer / solution.
Pm

My subscription is coming up for renewal later this week, and while I'd like to send that "unsubscription message" too, it still works on too many other platforms that I use. It would be the ol' "cutting off my nose to spite my face" scenario. I do feel your pain though @domrgn .

I’m ready to cancel subscription to 1Password over this bug I encounter multiple times every hour.
* iOS Settings > 1Password > Face ID on
* 1Password Settings > Security > Face ID enabled
* 1Passwrod Settings > Security > Require password > doesn't matter what I select here… "Never" to "Every 2 weeks"

Every time I launch 1Password, OS level FaceID modal triggers, shows check confirmation of ID, but 1Password shakes and requires manual password entry.

I’ve reverted to 1P 7 and so far it seems to work just fine. It’s also just a more familiar experience overall compared to 1P8. If you’re having this issue I recommend downgrading until the developers get around to fixing this edge case issue. I don’t get the sense it’s a top priority fix for them since they make most of their money from enterprise customers who are in a much better position to simply swap their device than a normal user.

Many thanks! hegguardo

Thanks, hegguardo!!

What is going on with this? latest update? Progress on bug remediation? Very frustrating that this is not working and you have removed passcode authentication.

Thankfully I can reinstall 1password 7 for iOS from my purchase history. Seems to be working fine with FaceID. Will be using this for now until you can fix this gigantic bug.

THANKS 1PASSWORD!!!!!!!!!!!